Re: activesync recognizes my iPAQ as guest

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From: Sandy Eyster (seyster_at_air.org)
Date: 11/17/04 

Date: Tue, 16 Nov 2004 19:59:52 -0500

I tried the reinstallation of IE, but no luck. I cannot upgrade
Symantec, but will continue pursuing that angle. Any other suggestions?

Rob Borek [MS MVP] wrote:
> On Tue, 16 Nov 2004 18:11:24 -0500, Sandy Eyster <seyster@air.org>
> wrote:
>
>
>>Hi folks,
>>
>>I hope that someone can help. I have an iPAQ 4155, with Windows Mobile
>>2003 and Active sync 3.7.1. I had no problems initially (I have owned
>>it for about 3 months, I'd guess, but over the past few weeks, I have
>>had an increasing number of instances where it does not properly sync
>>with my pc. Most recently, I've been starting up my activesync, and
>>opening it, so see that the partnership is correctly specified (as
>>something other than guest, and the name that I'm using). As soon as I
>>put my iPAQ in the cradle, it connects, but does so as guest. I am thus
>> unable to synchronize.
>>
>>I have tried various combinations of soft rebooting my iPAQ, restarting
>>my pc, using task manager to end wcesmgr.exe and wcescomm.exe, and
>>registering .dll files (per other threads in this group). But nothing
>>seems to consistently work. At times, it will inexplicably recognize
>>the correct name and synchronize, but if I come back later in the day
>>and reset my iPAQ in the cradle, it connects as 'guest' again. I have
>>done a hard reset (twice in the past two weeks, I'd estimate).
>>Unfortunately, then I have to reinstall a bunch of software, and start
>>up another partnership profile (I don't know how to get it to recognize
>>one that already exists).
>>
>>I have read that there can be problems with antivirus software. My
>>office uses Symantec AntiVirus Corporate Edition, and version 8.00.9374
>>is currently installed on my pc. I have requested an upgrade from my IT
>>folks, but don't know how long it will take for that to happen.
>
>
> An upgrade of Symantec Antivirus is definitely needed - that version
> causes some problems with ActiveSync.
>
> Also take a look at http://www.cewindows.net/faqs/activesync/guest.htm
> for some further suggestions (such as reinstalling IE).
>

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