Re: Outlook won't sync!!! Help!!!

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From: Bryan (Bryan_at_discussions.microsoft.com)
Date: 08/27/04 

Date: Fri, 27 Aug 2004 04:25:02 -0700

The thing is, I've done that. I've done what you just suggested at least 3
times. I've deleted the profiles, uninstalled both Outlook and ActiveSync,
and then started from scratch...several times.

The problem has got to be Outlook. The error messages are being generated
from Outlook. I tried syncing another PDA (a friend's Casio Cassiopeia) last
night, and I received the same two error messages in the same exact way.

Do I need to update Windows or something? Is there some glitch there? I
mean, how can a software program seemingly install perfectly fine and
consistently fail like this?

"Raj Pillai" wrote:

>
> "Bryan" <Bryan@discussions.microsoft.com> wrote in message
> news:8FAE879F-82B7-4480-8874-8DF8581C9137@microsoft.com...
> > I'VE TRIED EVERYTHING!!!
> >
> > I've had a Dell Axim X30 for 2 1/2 weeks now, and I haven't been able to
> > sync it with Outlook 2002 EVER!! I've received the same 2 error messages
> > EVERY SINGLE TIME!!! The error messages are:
> >
> > "No profiles have been created. To create a new profile, use the Mail
> > icon
> > in the Control Panel."
> >
> > and
> >
> > "Synchronization cannot be completed because your personal information
> > manager (PIM) program cannot be accessed. Ensure your PIM program is
> > running, and try to synchronize again. If your PIM program is running,
> > restart your desktop computer."
> >
> > I don't know why it says no profile has been created, because there is a
> > profile there, in fact, a couple. And what "PIM program" is it talking
> > about?
> >
> > I've tried every suggested solution given to me from generous folks on
> > about
> > 4 different discussion boards. I've installed, re-installed,
> > re-configured,
> > created profiles, renamed and replaced mapi32.dll files, hard-reset my
> > Axim,
> > soft-reset my
> > Axim, spent countless hours on the phone with Dell support personnel who
> > can
> > barely speak English, researched untold numbers of links to solutions on
> > untold numbers of websites, and on and on and on. I've gotten nowhere.
> >
> > Was the CD that Dell sent defective? Both Outlook '02 and ActiveSync
> > 3.7.1
> > seemed to install just fine. I followed all of the instructions
> > completely,
> > clicked all of the right buttons.
> >
> > What do I do next?
>
> Hello Bryan,
>
> PIM is Personal Information Manager. Outlook 2002 is your PIM. However,
> for some reason ActiveSync is unable to associate itself with the PIM since
> it is unable to locate the profile. If the CD was defective, then you
> wouldn't be able to install Outlook and ActiveSync.
>
> * What was the result of the earlier work around that I suggested ?
> * Did it display the same error message?
> * Did you ensure you loaded the new profile in Outlook while synchronizing
> ?
>
> If everything fails, then you have the option of removing all the created
> profiles, uinstall Outlook/ ActiveSync and then start from scratch.
> However, before you delete the profiles, you can backup the information
> stored in Outlook by referring to the following MSKB --
>
> http://support.microsoft.com/?id=287070
>
> After installing Outlook, open Outlook and follow the wizard to create the
> profile. Then proceed to install ActiveSync and synchronize.
> --
> Regards,
> Raj
>
>
>

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