Re: ActineSync-Device Recognition/Resolve Items Problems

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From: Rob Borek [MS MVP] (r_borek_at_hotmail.com)
Date: 05/22/04 

Date: Sat, 22 May 2004 14:51:36 -0400

On Fri, 21 May 2004 16:35:09 -0400, "Tony Fazzini"
<ajfazzini@hargray.com> wrote:

>I have a Samsung i600/Verizon Smartphone running the 2002 OS version. My PC
>is an IBM Thinkpad R40 and operates on Windows XP Professional with MS
>Office XP Standard SP3. Most often when I place my phone in the sync cradle
>I usually get a message that the USB device is not recognized. I am
>instructed to unplug and then replug the device back into the PC USB Port.
>Each time I do this the device is then properly recognized and I can sync my
>phone with MS Outlook. On occasion while the device is connected it will
>disconnect with no apparant reason. If I remove the phone and replace it in
>the cradle the connection will return. I also have had instances where
>there will be unresolved items after a sync. If I instruct ActiveSync to
>resolve them a conflcit results and these items remain unresolved. If I
>remove the phone from the cradle and replace it, the phone will connect,
>sync and the conlfict will be resolved. Any thoughts on what's happening or
>how to resolve these issues? I like the phone and the functionality it
>offers; however, there seems to be quite a few bugs still in the
>Smartphone/ActiveSync software applications. Looks like we are still in the
>early stages of a bug free system.

Are you plugging the device into different USB ports? If so, WinXP
will reinstall the device driver. Also, are you using a docking
station or port replicator? Can you also update all the drivers for
your notebook? 

-- 
Rob Borek
Microsoft MVP - Mobile Devices
Want *ONE ON ONE* support? http://www.pocketpcone2one.com
Please place all replies into the newsgroup so that others can benefit.

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