Re: Synchronization Error
From: Raj Pillai (YouMeAndTheMail_at_Softhome.net)
Date: 04/21/04
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Date: Wed, 21 Apr 2004 17:46:31 +0530
"Julio $uave'" <juliosuave@msn> wrote in message
news:1f9401c42767$5836d600$a401280a@phx.gbl...
> *sigh*
>
> I tried all of the above (good suggestions by the way),
> but no luck.
>
> I still think there's a corrupt file in there somewhere.
> It's still only sync'ing Calendar, Tasks, & Contacts.
>
> If you think of anything else, you can e-mail me
> direct...otherwise, I'll just wait for a software upgrade
> & hope that fixes the problem. Sheesh!
>
> Thanks for your help!
>
>
> J.$uave->
>
Hello Julio,
Have you tried to sync with different options? ... i.e. Choose one item
(Favorites, Pocket Access, AvantGo, Inbox, Notes, Files) at a time instead
of selecting all the items for synchronization... this might help you narrow
down the sync problem.
Are you running any additonal third party software ? If yes, try
uninstalling these applications and verify if the sync is successful.
If the suggestion given above doesn't help and you are willing - Try
performing a hard reset after performing a full backup using Activesync.
Please note that this undertaking will take time.
The hard reset will restore the PPC to its factory default settings and will
erase all data entered including all files, system settings, and programs
you have installed. Erased data is NOT recoverable unless the device has
been backed up.
Step 1: Performing a full backup using Activesync
You can refer the information on Chris De Herrera's site ---
http://www.cewindows.net/faqs/activesync/backup.htm
== IMPORTANT ==
You must set the regional settings the same as when the backup occurred. So
ensure that you note your regional settings before performing a hard reset.
You can view the current regional settings of your PPC by following the
steps below:
- Tap Start, Settings, and then System tab.
- Under System tab, tap Regional Settings.
- Note the current regional settings.
Step 2: Perform a hard reset
Refer your User's manual for information on how to perform a hard reset.
Step 3: Establish a new partnership
Connect the device to the computer and allow it to synchronize after
creating a new partnership. Don't restore the backup file. If the
synchronization is successful, you know the issue is related to the data on
the PPC or else I think you will need to contact HP.
Step 4: Delete all partnerships and restore the backup file.
Once the synchronization is done, delete all the partnership
1. Disconnect the ipaq from the computer.
2. In Activesync -> File -> Delete Partnership.
3. Connect the device and connect as a guest so that you are able to
restore the backup file created earlier using Activesync.
Once the restore is done, verify if the issue persists. Performing a hard
reset and then restoring the backup might help overcome the problem.
Please do post your results. I sincerely hope this information helps you.
-- Regards, Raj
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