Re: Corrupt PST still seems to cause problems.OL2007 Vista Buisine
- From: "Karl Timmermans" <karl@xxxxxxxxxxx>
- Date: Wed, 24 Jun 2009 21:34:54 -0400
Just to clarify something - was your original Otlk installation for Outlook
2007 or Outlook 2007 with BCM? If it's the latter, am going to bow out of
this. Original response was purely related to O'2007 (don't have a test
system currently configured with BCM)
That said, your original default PST file should have had more then just the
4 folders you identified. There is a list of standard folders that are part
of the PST file designated as the default (Inbox, Contacts, Tasks, Notes,
Outbox, Sent Items etc etc). Completely confused as to what you have in
terms of original versus what was created so not going to try and address
anything related to the original problem or what MS did or didn't do
(perhaps someone else may understand your description better than I and
comment accordingly).
To further clarify - a standard Outlook config is based on using a single
PST file which contains all the required info (in different folders). There
are no additional "files".
To create a new profile:
-a) close Outlook --> Start Menu --> Control Panel --> Mail --> Show
Profiles --> Add
(follow screens to and fill in required info regarding your email
account etc)
-b) it will assign a new pst file to be used as the default - should be
"Outlook#.pst" (where # is an incrementing number depending on the number of
Outlook.Pst files have been previously created. You can check exactly what
has been assigned by checing the "properties" for the newly created
profile - check "Data Files"
-c) assign the newly created profile as the default to be used when you open
Outlook
-d) exit out of this process
-e) open Outlook - you should now have a completely empty and properly
configured default PST file
You will have to determine whether or not anything is recoverable from the
previous PST files by opening one or both of those and attempt to copy
whatever info to the new default PST file that will be created when you open
Outlook for the first time using the new profile. If you do nothing else
other than opening Outlook using the new profile - you will have a clean
Outlook config with no previous info and should be able to use Outlook
normally.
Karl
___________________________________________________
Karl Timmermans - The Claxton Group
ContactGenie - Importer 1.3 / DataPorter 2.0 / Exporter
"Power contact importers/exporters for MS Outlook '2000/2007"
http://www.contactgenie.com
"Andy" <Andy@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:B8BF4B96-DF13-47D4-A195-9C7FA522CC40@xxxxxxxxxxxxxxxx
Hello Karl,
Your point 1. If you mean what did MS copy from old to new. Nothing (as
far
as I know) as I had no history of sent or received e-mails, albiet they
are
there in folders lower down all the floders. If I click and expand I can
see
all the old folders. In fact there are 8 e-mail in my old inbox. I can
open
them but if I try to delete them I get the message "Outlook PST in use and
cannot be accessed. Close any applications that is using the file, and
then
try again. You might need to restart your computer."
This was the first error message that I got when the problem statted.
Your point 2. Yes as far as I can see.
Your point 3. Yes I can see them both.
Your point 4. The error message I mentioned above.
Your solution 1. How do I open a new profile?
Your soloution 2 Ok There are 4 entries. One folder called Accounts.
Archive, 2071,561 KB, Outlook 1,540.345 KB, and Persoanl Floders(1)
414,673
KB in this location.
Your solution 3. Do you mean the above Folder and 3 files?
Your solution 4. The corruppt PST was not usa abe according to MS.
Although
I can open old e-mail and fwd them ( I cant search in the old PST) to my
new
in box.
Your solution 5. On this computer not the one I'm going to copy to. I keep
getting the above error message and this the same when I try to close the
reminders from my calanda that are still in the old corrupt PST file.
I'm happy to lose all the old e-mails in and out (or store then on a
memory
stick) but I'd like to stop the rrror massages from the old PST if
possible
and delete it from the foldrs lists. But I bet I get the same old error
message as above.
So do I set all this up on my spare computer? If I copy the files as
details
above to te new computer will I get all my in and out e-mails from the new
PST "Persoanl Floders(1) 414,673 KB" and all my contacts?
Andy
"Karl Timmermans" wrote:
Something about the description doesn't add up but without knowing all
the
salient details, hard to provide any definitive comments. However, based
on
the description provided:
#1 - What exactly was copied from the <old> to <new> PST?
#2 - Was the new PST file set up as the new default (i.e. contains the
default inbox) for the profile? (sounds like it wasn't)
#3 - Is assumption correct that in your current profile - both old and
new
PST files are open and in use?
#4 - For background info, what exactly was (or wasn't as the case may be)
happening that resulted in the PST file being deemed corrupt?
On the premise that "all folders" were copied from the old PST to the new
PST AND the new PST was not setup as the default - you should be able to
get
back on track by doing the following:
#1 - Create a new profile (just to start off clean) with a new default
PST
file
#2 - Open Outlook and add the original <new> PST file (from menu -
File -->
Open Outlook Data File
#3 - Copy the folder info from original <new> PST file (from item#2) to
the
corresponding <default folders> in the default PST file (from item#1)
#4 - If not all the info was copied to the <original new> PST file -
you'll
need to rinse and repeat items 2&3 using the original corrupted PST file
to
salvage any remaining info <if possible>
#5 - When done - close all PST files except for the one created in item#1
You <should> be back on track <IF> the undelying assumptions upon which
the
above steps are based are in fact correct otherwise would really be good
to
know what the actual reason(s) was/were for actions taken other than
"..............for some reason or other"
Karl
___________________________________________________
Karl Timmermans - The Claxton Group
ContactGenie - Importer 1.3 / DataPorter 2.0 / Exporter
"Power contact importers/exporters for MS Outlook '2000/2007"
http://www.contactgenie.com
"Andy" <Andy@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:F2C5941E-48F4-4006-B5F7-C69411D546C7@xxxxxxxxxxxxxxxx
Sorry about long the long explanation...but you need to know all the
details
I guess understand the problem..
I have had ongoing problems since (4 weeks ago) I had a corrupt PST
file
occurred on my OL 2007. Microsoft on-line support fixed this on line by
creating a new PST. They said they couldn't delete the old one for some
reason or other.
However, since then I keep getting several reminders from the old PST's
calendar (that I can't access or delete), and MS say I can't.
Also archiving isn't working, and I fear auto Backups also not be
working
either, as there seems to be conflict between my old"partly" disabled
(it
would seem) PST and the new one MS created. I was going to copy my all
my
contacts from Outlook 2007 and Outlook Business Manager to another PC
that
I
can get running on Office 2007 and start a new with my newest PST
created
by
MS support with all my contacts as above. I was then going to
reformate
the
origin PC as there are known problems on the HD (The machine with the
corrupted PST is newer and faster and better than my spare that I was
going
to copy to)and then reinstall Office 2007 and copy the newer PST and
all
my
contacts back to a clean drive. Am I dreaming? I guess there are pit
falls
and I'm not 100% of the best way to do this...Any detailed help would
be
greatly appreciated!
Andy
--
Ian D Anderson
.
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