Re: Outlook keeps reloading all messages



"Brian Tillman [MVP - Outlook]" wrote:

"zuma" <zuma@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:1868942C-000B-4571-B2E2-3711CBB8758D@xxxxxxxxxxxxxxxx

Hi Brian - I have a similar problem as above. I have just had to have a
new hard
drive installed on my desk top so the shop that did it backed up all the
Office
Outlook 2003 files (pst folders). When I went to pick up the puter they
had put on
2000 so I gave them my disc and told them to install it. I then put on my
husbands
profile and my profile and added the files under each profile.

Are you referring to the Windows usernames here? Mail profiles aren't file
system objects and cannot hold files, so I'm confused by your use of the
word "profile".

On start-up his profile did a send receive and he got only new emails
however when I switched to my profile it would not do a send receive
atomatically. When I clicked on it it proceeded to download all the same
emails it had already downloaded the previous day (over 1000). My laptop
profile is working fine with just new emails being downloaded from the
server.

Apparently he has Outlook delete messages from the server when he downloads
and you leave copies on the server. Creating new mail profile resets the
informaiton on what has been downloaded, so if you leave copies of messages
on the server, Outlook will believe they're all new and ask for them again.
Since you didn't rebuild the laptop, it knows w\hat it downloaded in the
past and isn't confused by the old messages. The rebuilt PC, however
doesn't have the history.

ISP is BT Broadband, I have 4 email addresses with them which are all
duplicating, 1 yahoo address which is duplicating. Hotmail is NOT
duplicating.

BT uses Yahoo for its mail services, so it's really no different than a
regular Yahoo account. As long as a POP account leaves copies of messages
on the server, creating a new mail profile will cause all the messages to
download again. Hotmail doesn't use POP, so new mail is handled differently
and doesn't have the problem.

I have taken the puter back to the shop and despite uninstalling
the program they are getting the same problem repeatedly. I need the
desktop
back urgently

Uninstalling what program?

You have a couple of choices that I can see. One is to use your web browser
to log into your BT/Yahoo accounts online and move the messages in the
server's Inbox to some other folder. If the messages aren't in the Inbox,
Outlook can't see them to download. They'll still be available on line if
you need to reference them from a remote location. Another alternative is
that you can simply let them download fully again, which should reset the
history and Outlook will track it from that point forward. You can install
a duplicate message removal program to eliminate the duplicates. There's at
least one free one available. See this:
http://www.slipstick.com/addins/mail_duplicates.asp . Another choice is for
you to create a new PST, make it your delivery location, allow Outlook to
download all the messages to that PST, and when it finishes (aving rebuilt
the download history). make your original PST the delivery location again
and delete the PST with all the dupes in it. If I had to choose, I'd choose
the server-side solution I mentioned first.
--
Brian Tillman [MVP-Outlook]

The program is Outlook - sorry should have made that clear. Tried uninstalling it and re-building the profiles apparently but the same thing happens. This afternoon whilst waiting for your response I found another entry on this site to the same problem and it referred to a fix KB 885870. I have sent the link to the shop with my machine. My thinking being that since puting in the new hard drive they have not downloaded any updates on office after simply installing Outlook 2003. I am hoping that after downloading the updates the problem will be history. I will let you know soon!

What I dont understand though is why one profile would work perfectly and
the second not and why would it not even do a send receive without manually
having to click on it?Duplicate emails is one thing but that seems to be
something else altogether or is it in fact linked?
.

Relevant Pages

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  • Re: Outlook keeps reloading all messages
    ... profile and my profile and added the files under each profile. ... Apparently he has Outlook delete messages from the server when he downloads and you leave copies on the server. ... As long as a POP account leaves copies of messages on the server, creating a new mail profile will cause all the messages to download again. ...
    (microsoft.public.outlook)
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