Re: Outlook keeps reloading all messages

"zuma" <zuma@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:1868942C-000B-4571-B2E2-3711CBB8758D@xxxxxxxxxxxxxxxx

Hi Brian - I have a similar problem as above. I have just had to have a new hard
drive installed on my desk top so the shop that did it backed up all the Office
Outlook 2003 files (pst folders). When I went to pick up the puter they had put on
2000 so I gave them my disc and told them to install it. I then put on my husbands
profile and my profile and added the files under each profile.

Are you referring to the Windows usernames here? Mail profiles aren't file system objects and cannot hold files, so I'm confused by your use of the word "profile".

On start-up his profile did a send receive and he got only new emails
however when I switched to my profile it would not do a send receive
atomatically. When I clicked on it it proceeded to download all the same
emails it had already downloaded the previous day (over 1000). My laptop
profile is working fine with just new emails being downloaded from the server.

Apparently he has Outlook delete messages from the server when he downloads and you leave copies on the server. Creating new mail profile resets the informaiton on what has been downloaded, so if you leave copies of messages on the server, Outlook will believe they're all new and ask for them again. Since you didn't rebuild the laptop, it knows w\hat it downloaded in the past and isn't confused by the old messages. The rebuilt PC, however doesn't have the history.

ISP is BT Broadband, I have 4 email addresses with them which are all
duplicating, 1 yahoo address which is duplicating. Hotmail is NOT
duplicating.

BT uses Yahoo for its mail services, so it's really no different than a regular Yahoo account. As long as a POP account leaves copies of messages on the server, creating a new mail profile will cause all the messages to download again. Hotmail doesn't use POP, so new mail is handled differently and doesn't have the problem.

I have taken the puter back to the shop and despite uninstalling
the program they are getting the same problem repeatedly. I need the desktop
back urgently

Uninstalling what program?

You have a couple of choices that I can see. One is to use your web browser to log into your BT/Yahoo accounts online and move the messages in the server's Inbox to some other folder. If the messages aren't in the Inbox, Outlook can't see them to download. They'll still be available on line if you need to reference them from a remote location. Another alternative is that you can simply let them download fully again, which should reset the history and Outlook will track it from that point forward. You can install a duplicate message removal program to eliminate the duplicates. There's at least one free one available. See this: http://www.slipstick.com/addins/mail_duplicates.asp . Another choice is for you to create a new PST, make it your delivery location, allow Outlook to download all the messages to that PST, and when it finishes (aving rebuilt the download history). make your original PST the delivery location again and delete the PST with all the dupes in it. If I had to choose, I'd choose the server-side solution I mentioned first.
--
Brian Tillman [MVP-Outlook]

.

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