Re: PROBLEM WITH BCM AND SQL SERVER
- From: "Milly Staples [MVP - Outlook]" <What@ever>
- Date: Wed, 20 Aug 2008 10:15:37 -0700
Try reposting this to microsoft.public.outlook.bcm as the people who actually use BCM hang out "down the hall."
--?
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375
After furious head scratching, Hoser asked:
| A problem with BCM started to occur on my computer recently. When
| starting outlook I received an error message “BCM for Outlook could
| not connect to the shared database. Do you want to work offline?�
| I tried to uninstall and repair BCM with Disk 2 but now it fails to
| install and gives the following error message “Setup failed to
| install Business Contact Manager for Outlook 2007. See C:\Documents
| and settings\Administrator\Local Settings\Temp\MBSetuptmpA3.log for
| more detail.� I have worked through the help at
| http://office.microsoft.com/en-us/outlook/HP011128601033.aspx and
| appear to have a problem with the SQL server
|
| When Trying To Start Sql server (Mssmlbiz) Through Computer
| Management I get the following error:
| “Windows could not start the SQL Server (MSSMLBIZ) on Local
| Computer. For more information, review the System Event Log. If this
| is non-Microsoft service, contact the service vendor and refer to
| specific error code 3417.� These are the last two entries of the
| event log:
| Event Type: Error
| Event Source: MSSQL$MSSMLBIZ
| Event Category: (2)
| Event ID: 9003
| Date: 19/08/2008
| Time: 23:17:24
| User: N/A
| Computer: SAS_MASTER
| Description:
| The log scan number (230:152:1) passed to log scan in database
| 'master' is
| not valid. This error may indicate data corruption or that the log
| file (.ldf) does not match the data file (.mdf). If this error
| occurred during replication, re-create the publication. Otherwise,
| restore from backup if the problem results in a failure during
| startup.
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
| Data:
| 0000: 2b 23 00 00 14 00 00 00 +#......
| 0008: 14 00 00 00 53 00 41 00 ....S.A.
| 0010: 53 00 5f 00 4d 00 41 00 S._.M.A.
| 0018: 53 00 54 00 45 00 52 00 S.T.E.R.
| 0020: 5c 00 4d 00 53 00 53 00 \.M.S.S.
| 0028: 4d 00 4c 00 42 00 49 00 M.L.B.I.
| 0030: 5a 00 00 00 00 00 00 00 Z.......
| Event Type: Information
| Event Source: MSSQL$MSSMLBIZ
| Event Category: (2)
| Event ID: 3417
| Date: 19/08/2008
| Time: 23:17:24
| User: N/A
| Computer: SAS_MASTER
| Description:
| Cannot recover the master database. SQL Server is unable to run.
| Restore master from a full backup, repair it, or rebuild it. For more
| information about how to rebuild the master database, see SQL Server
| Books Online.
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
| Data:
| 0000: 59 0d 00 00 0a 00 00 00 Y.......
| 0008: 14 00 00 00 53 00 41 00 ....S.A.
| 0010: 53 00 5f 00 4d 00 41 00 S._.M.A.
| 0018: 53 00 54 00 45 00 52 00 S.T.E.R.
| 0020: 5c 00 4d 00 53 00 53 00 \.M.S.S.
| 0028: 4d 00 4c 00 42 00 49 00 M.L.B.I.
| 0030: 5a 00 00 00 00 00 00 00 Z.......
|
| Can anyone tell me how to restore BCM given the above? Thank you.
.
- References:
- PROBLEM WITH BCM AND SQL SERVER
- From: Hoser
- PROBLEM WITH BCM AND SQL SERVER
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