Re: cannot connect to outlook

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You must have a direct connection to your work network (VPN) to set up your
Exchange account. That is what the error message is telling you.

You cannot set it up the first time remotely with no connection to your work
network.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, William.Chan asked:

| Sorry I guess I misunderstood, I'm still not sure what you mean. I am
| working from home using my own LAN to connect to the internet, I have
| no connection to the company network either over the air or
| physically. Is that what you mean?
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Thanks for the details, but you failed to answer my first question.
|| Are you already connected to your network when you set up the
|| exchange account?
||
|| --Â?
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact.
|| How to ask a question: http://support.microsoft.com/KB/555375
||
||
|| After furious head scratching, William.Chan asked:
||
||| When I set up the account, I clicked "more settings" On the
||| connection tab I selected connect using my LAN.
|||
||| Other possible relevant settings:
||| on connection tab
||| clicked exchange proxy settings
|||
||| on exchange proxy settings
||| entered url
||| checked off connect using ssl
||| checked off only connect to proxy servers that have this
||| principal... entered certificate name
||| checked off fast and slow networks
|||
||| used basic authentication
|||
||| "Milly Staples [MVP - Outlook]" wrote:
|||
|||| How are you connected to your network? Direct LAN connection?
|||| VPN? Other? If other, please explain.
||||
|||| --
|||| Milly Staples [MVP - Outlook]
||||
|||| Post all replies to the group to keep the discussion intact.
|||| How to ask a question: http://support.microsoft.com/KB/555375
||||
||||
|||| After furious head scratching, William.Chan asked:
||||
||||| After configuring a fresh install of outlook 2007 to access my
||||| company's exchange 2003 server on my windows vista ultimate
||||| 64bit, I try multiple times to enter my password to access my
||||| account and it does not work. Error message is "The connection to
||||| microsoft exchange is unavailable. Outlook must be online or
||||| connected to complete this action." Clicking the ok response pops
||||| up a microsoft exchange window with a general tab with two
||||| fields, name of exchange server and mailbox. Clicking ok or
||||| cancel results in a new error message "cannot open your default
||||| e-mail folders."
|||||
||||| What I have tried so far:
||||| 1) KB927481 - there is no registry value corresponding to
||||| zeroconfigexchange 2) KB927612 - the server side resolution is not
||||| available to me, and the workaround calls for a procedure that I
||||| have already done as a result of the exchange settings (namely
||||| using password authentication) 3) OWA access works on the current
||||| environment as well as on another latop no surprise there
||||| 4) Implementing the same kind of exchange settings in a new
||||| profile on another latop running outlook 2007 also resulted in
||||| the same problem
|||||
||||| I'm out of ideas now, could anyone help me out here?


.

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