Message Rules in Outlook 2003

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Despite using Norton Security (ugh!), a friend's computer was damaged by
a virus. He sought assistance from a local repairer, who re-formatted
the HDD and re-installed Windows XP(SP2) with IE6. The repairer has
also reinstalled Office 2003 (from my friend's original disks).

There is only one User Account [Alan Surname] on my friend's computer.
He uses Outlook 2003 as his default email program.

His email service provider is fsnet.co.uk, which has been taken over by
Orange. The address of the POP3 mail server is pop.orangehome.co.uk and
the adddress of the smtp server is smtp.orangehome.co.uk. Orange filter
incoming mail and add the prefix ***SPAM*** to the subject line of
suspected junk messages.

My friend's email address is alan@xxxxxxxxxxxxxxxxxxxxxx and his wife's
email address is jan@xxxxxxxxxxxxxxxxxxxxxx (not their real surname).
Although Alan & Jan have separate email addresses, their mail account
downloads messages from the same inbox on the server at
pop.orangehome.co.uk. With this configuration, Outlook will download
any message addressed to @surname101.fsnet.co.uk - irrespective of the
prefix before the @.

I have configured my friend's email acccounts in Outlook 2003, with
separate mail accounts for Alan and for Jan. They have been able to
send and receive emails OK - and I have created an additional inbox
folder to hold messages for each account.

I have also created message rules, to be applied in the following order:

1. Apply this rule after the message arrives
with SPAM in the subject
move it to the Junk Mail folder
and stop processing any further rules.

2. Apply this rule after the message arrives
with alan@xxxxxxxxxxxxxxxxxxxxxx in the recipient's address
move it to the Alan-Inbox folder
and stop processing any further rules.

3. Apply this rule after the message arrives
with jan@xxxxxxxxxxxxxxxxxxxxxx in the recipient's address
move it to the Jan-Inbox folder
and stop processing any further rules.

These rules don't seem to work consistently. Outlook does move Alan's
messages to the Alan-inbox folder. However, some messages addressed to
Jan have also arrived in Alan's inbox, even though he was not named as a
recipient.

I am more familiar with Outlook Express, where Message Rules are
different from Outlook. I cannot see anything obviously wrong with
these settings and am very puzzled. I shall be most grateful for any
advice.




.

Relevant Pages

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  • Re: I would like to know...
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    (microsoft.public.outlook)
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