Re: Your digital ID name cannot be found by the underlying security system

This morning I received email from VeriSign indicating that apparently I
have an issue with the Windows "key containers protections." They asked me
to replace the digital id using FireFox and then importing it on to Internet
Explorer. They acknowledged that "we have noticed works in most cases.' It
did!



"Jorge Ramos" <jorger@xxxxxxxxxxxxx> wrote in message
news:13pqdij97ih5k6e@xxxxxxxxxxxxxxxxxxxxx
Brian / Neo,

Although I do not have a private key recovery feature, I can replace my
certificate at any time for free during the first 30 days. After 30 days
there is a $100 charge, but I'm will inside of the 30 day period. I have
replaced the certificate 3 times already and still it will not work.
VeriSign supports their Digital ID product only by email. After exchanging
a ridiculous amounts of emails I requested a tel number to talk to a live
person. They said no telephone support is available. I then call the
company telephone number and after navigating through a maze of routing
options reached the line for Digital ID support. Unfortunately, the
recording indicates that no telephone support is available. At that point
you can not press 0 or any other key to reach a live person.

I thank you for the information you provided. I suspect that I don't
really NEED a Digital ID so I will dispute my credit card charge for the
Digital ID and move on. Thanks again!!!



"Brian Tillman" <tillman1952@xxxxxxxxx> wrote in message
news:%23NBZXbQYIHA.6140@xxxxxxxxxxxxxxxxxxxxxxx
Jorge Ramos <jorger@xxxxxxxxxxxxx> wrote:

Neo, thanks for your reply. However, VeriSign never sent any files,
.PFX or otherwise. I just received an email from Verisign providing a
"digital id pin number" along with a link. Once I clicked on the
link, I was prompted for my "digital id pin number" and other
information. The installation of the certificate occurred
automatically. Because I don't have a .PFX file I can not do what you
suggest.

That's how VeriSign's managed PKI system works. I suspect you do not
have a private key recovery feature, either.

I've had several digital id's in the past on this same computer. Is it
possible that something is corrupted?

Not likely. Open IE and visit the dialogue Neo mentions. Select the
certificate and choose Export. The Export wizard will start. Click
Next. In the next page of the dialogue, you should see two radio buttons,
one labeled "Yes, export the private key" and the other labeled "No, do
not export the provate key". WHile the second one will be selected, the
first should be active so that you can select it. If it's not active,
then you certificate is damaged and does not have a private key. It's
time to call VeriSign.

If the "Yes" button is active, select it and click Next. The "Personal
Information Exchange" button should be selected, and the "Enable strong
encryption" bax checked. Click Next. Choose a password for the private
key and click Next.Browse to a folder where you want to save the exported
certificate, give it a name that's meaningful, and click Save, then Next,
then Finish. You should now have a PFX file containing your certificate
and its keys that you can reinstall if something happens to the PC. Keep
a couple of copies of thie file, one on the PC and one off, like on a
flash drive.
--
Brian Tillman [MVP-Outlook]




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