Re: Your digital ID name cannot be found by the underlying security system

Tech-Archive recommends: Fix windows errors by optimizing your registry

Jorge Ramos <jorger@xxxxxxxxxxxxx> wrote:

Neo, thanks for your reply. However, VeriSign never sent any files,
.PFX or otherwise. I just received an email from Verisign providing a
"digital id pin number" along with a link. Once I clicked on the
link, I was prompted for my "digital id pin number" and other
information. The installation of the certificate occurred
automatically. Because I don't have a .PFX file I can not do what you
suggest.

That's how VeriSign's managed PKI system works. I suspect you do not have a private key recovery feature, either.

I've had several digital id's in the past on this same computer. Is it
possible that something is corrupted?

Not likely. Open IE and visit the dialogue Neo mentions. Select the certificate and choose Export. The Export wizard will start. Click Next. In the next page of the dialogue, you should see two radio buttons, one labeled "Yes, export the private key" and the other labeled "No, do not export the provate key". WHile the second one will be selected, the first should be active so that you can select it. If it's not active, then you certificate is damaged and does not have a private key. It's time to call VeriSign.

If the "Yes" button is active, select it and click Next. The "Personal Information Exchange" button should be selected, and the "Enable strong encryption" bax checked. Click Next. Choose a password for the private key and click Next.Browse to a folder where you want to save the exported certificate, give it a name that's meaningful, and click Save, then Next, then Finish. You should now have a PFX file containing your certificate and its keys that you can reinstall if something happens to the PC. Keep a couple of copies of thie file, one on the PC and one off, like on a flash drive.
--
Brian Tillman [MVP-Outlook]

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