Re: Your digital ID name cannot be found by the underlying security system
- From: "neo [mvp outlook]" <neo@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Fri, 25 Jan 2008 17:15:54 -0800
What i would do is this...
Uninstall the personal certificate you have now. You should be able to
access it via IE's Internet Options > Content tab > Certificates > Personal
tab. Once you have it removed, close the dialog box and then install one of
the .PFX files Verisign sent you. Go back to IE's Internet Options >
Content tab > Certificates > Personal tab and double click on the
certificate. Down near the bottom will show the issued to, from, valid
dates, and whether or not it has the private key. If the text "You have a
private key that corresponds to this certificate" is missing, then uninstall
and try the other .PFX file.
If neither contains that blurb, you will need to let Verisign know that both
files sent are missing the private key.
"Jorge Ramos" <jorger@xxxxxxxxxxxxx> wrote in message
news:13pklkrp5jus515@xxxxxxxxxxxxxxxxxxxxx
Yes, I do. I have the Verisign email with a long string of characters
which are used to retrieve and activate the certificate.
A little earlier I received email from VeriSign indicating that the
certificate might be corrupt. They asked me to replace the certificate
(free of charge). I did replace it and now I have two certificates, none
of which works. I now have two certificates which appear identical. Not
knowing which of the two to select in configuring Outlook, I first
selected the one on the top. I then tested to see if I could send
digitally signed emails. Because I could not send digitally signed emails
I tried again to configure Outlook using the second certificate (at the
bottom). Again, I then tested to see if I could send digitally signed
emails and I could not. I still receive the message "Your digital ID name
cannot be found by the underlying security system.". I then went to
Internet Explorer to try to export the certificate to then attempt to
import it again. Since I could not identify which of the two certificates
is the most recent or valid, I attempted to export both certificates. In
both instances, when attempting to export the private key, the box is
grayed out and a note indicates that "The associated private key can not
be found. Only the certificate can be exported."
Am I required to take any other steps with the certificate or with the
configuration?
Thanks!
"neo [mvp outlook]" <neo@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:u27ekJ1XIHA.1208@xxxxxxxxxxxxxxxxxxxxxxx
Do you still have the original e-mail from Verisign that contains your
certificate?
/neo
ps - the error you see is expected because the certificate key store
doesn't contain the private key for said certificate
"Jorge Ramos" <jorger@xxxxxxxxxxxxx> wrote in message
news:13pjm2l76a98j82@xxxxxxxxxxxxxxxxxxxxx
Hello All,
I apologize in advance for the cross posting, but it occurs to me that
perhaps this is the NG where originally I should have posted my
question.
Instead, I posted it on microsoft.public.security.
My Class 1 Verisign Digital ID expired and I purchased (or renewed?) a
new
digital certificate. I disabled my Norton 2008 Firewall during the
installation of the VeriSign certificate and received no error messages
during the installation. However, unlike in my previous installation I
receive the following error message: "Your digital ID name cannot be
found
by the underlying security system."
The VeriSign support is very disappointing. The VeriSign troubleshooting
requires one to export the private key from within Internet Explorer and
then importing it again. However, when attempting to export the private
key,
the box is grayed out and a note indicates that "The associated private
key
can not be found. Only the certificate can be exported."
I am using Win XP, IE 7.0.5730.11, Outlook 2003 SP3
Any suggestions on how to resolve the problem?
Thanks
.
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