Re: Can't add data files when creating new Profile in Mail Control

I tried both commands and no luck with making a new data file folder. After I
ran the first command (outlook.exe /cleanpst) a window came up to use the old
profile or make a new profile so I selected the old profile and it said I
didn't have a data folder to send mail. I then ran the second
command(outlook.exe /cleanprofile) and it said the same thing. I then made a
new profile and the Outlook Wizard started up. I re-entered all my e-mail
setup information and I thought it was going to work,but when I open Outlook
it still says I have no data file folder to send mail and it won't let me
make one. I deleted the old profile out in the control panel/mail setup to
make the Outlook Wizard activate,but maybe didn't have to.


"neo [mvp outlook]" wrote:

Does Outlook start with either of these command line switches?

start > run > outlook.exe /cleanpst > ok button

or

start > run > outlook.exe /cleanprofile > ok button

/neo

PS - please use the /cleanpst switch first. This will try to associate a
new PST file to your mail profile. /cleanprofile tries to remove bogus
registry keys and/or recreate default registry keys that deal with your
e-mail profile

"db2734" <db2734@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:37A920B8-8100-42AC-9C15-EAC5B8AF124B@xxxxxxxxxxxxxxxx
It tries to open,but as it does a window comes up and says Outlook can't
open
because theres no data file.

"neo [mvp outlook]" wrote:

You can delete the .bak files after the repair because you verified that
repair process brought in new copies of each.

Lets try this... does Outlook open in safe mode? How to:
Start > Run > outlook.exe /safe > OK button


"db2734" <db2734@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:0DC320AC-B47D-4566-8842-820308545618@xxxxxxxxxxxxxxxx
I tried that first along with right click and open. It won't open.
Another
thing I'm wondering about is when I renamed the files MSMAPI32.DLL &
MSPST32.DLL to MSMAPI32.BAK & MSPST32.BAK and ran the Office 2003
repair
it
put the original files back in. Now I have both sets of files (.DLL and
.BAK)
in the system/MSMAPI/1033 folder. I checked the size
of
each file and they are the same. If we get this FIXMAPI repair tool to
work
do I delete the .BAK files out and then change the extensions on the
.DLL
files again before running my Office repair?

"Milly Staples [MVP - Outlook]" wrote:

Simply double click fixmapi.exe to run it.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, db2734 asked:

| I found FIXMAPI.EXE in the system32 directory and used the browse
| button to put it in the run box so Windows would open it. I couldn't
| get to open. I also copied and pasted the file and this didn't work
| either. Can you tell me what I'm doing wrong to get it to run.
Thanks
|
| "neo [mvp outlook]" wrote:
|
|| So you did all of the below and what happened? (e.g. no error
|| messages and outlook doesn't start.)
||
|| "db2734" <db2734@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
|| news:602AE227-97D0-4102-A859-F43D3BE609F0@xxxxxxxxxxxxxxxx
||| I'm having the same problems as Todd Kri so I tried to run
||| FIXMAPI.EXE and couldn't get it to run. I've got XP Pro. Thanks,
||| db2734
|||
||| "neo [mvp outlook]" wrote:
|||
|||| Not sure if you have installed anything new that could break the
|||| MAPI library chain, so for you I would suggest the following
|||| steps...
||||
|||| 1) Run FIXMAPI.EXE (its in the windows\system32 directory
|||| assuming you are
|||| using windows xp)
|||| 2) Now do the rename trick on MSMAPI32.DLL
|||| 3) Do the detect and repair via add/remove programs
||||
|||| Does Outlook start at this point? If no, then try this...
||||
|||| 1) Go to the mail applet in the control panel
|||| 2) Select the Profiles button
|||| 3) Create a new mail profile (do not copy the old, just create a
|||| new one and
|||| set it as the "always use this profile"
||||
|||| Does Outlook start at this point? If yes, then you have minor
|||| registry corruption in regards to the old mail profile.
Configure
|||| the new mail profile with your old PST file and mail accounts.
|||| Delete the old mail profile. (You can't copy it because if you
|||| do, you just copy the registry
|||| corruption.)
||||
|||| If Outlook doesn't start at this point, create a new Windows
logon
|||| ID and see if Outlook will run under the new Windows logon id.
|||| This step will help
|||| you isolate the problem as a machine wide problem or just
isolated
|||| to your
|||| current windows logon id. If it starts under the new ID, then
|||| something is
|||| funky with your existing Windows ID. This is where I cut to the
|||| chase and
|||| figure out what steps I need to take to backup the data for the
|||| messed up \documents and settings\<userid> and the delete said
|||| corrupted set of folders.
||||
|||| Now if it doesn't start after creating a new Windows ID, then
this
|||| is where
|||| I ask you... What happens when you try starting Outlook? (e.g.
do
|||| you get
|||| an error message because the application crashed? you click on
the
|||| outlook
|||| icon to start the application and nothing. In this case, is
|||| Outlook listed
|||| as a running process in task manager?)
||||
|||| Other than that and the only other key DLL that gets involved in
|||| managing PST files is the MSPST32.DLL file. You could try doing
|||| the rename/repair trick just like we did on MSMAPI32.
||||
|||| /neo
||||
|||| PS - I can't say this strongly enough. If anything has happened
|||| to the Local Installation Source (MSOCache) folder on the hard
|||| drive, then after a
|||| detect/repair you may have to reinstall Office 2003 Service Packs
|||| and security updates to ensure that you have the right binary
|||| (EXE/DLL) files.
|||| When things get this ugly, it just easier to uninstall/reinstall
|||| Office 2003
|||| and then service pack/patch. This is an excellent
troubleshooting
|||| step when
|||| you have you installation media in hand and a fat broadband
|||| connection to the internet. :)
||||
||||
|||| "Todd Kri" <Todd Kri@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
|||| news:9966F5A6-69F4-4B52-9794-C0A2A5EC6371@xxxxxxxxxxxxxxxx
||||| I keep renaming MSMAPI32.DLL to MSMAPI32.BAK, then running the
||||| repair option
||||| for Office 2003 Professional.
|||||
||||| Unfortunately, the repair replaces what appears to be the same
||||| file (date
||||| Nov 5, 2007). And so I'm still unable to get into Outlook.
|||||
||||| Greatly appreciate any wisdomo you can share. Thank you,
|||||
|||||
||||| Todd
|||||
||||| "Andrew Hamilton" wrote:
|||||
|||||| On Sun, 9 Dec 2007 04:52:35 -0800, "neo [mvp outlook]"
|||||| <neo@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
||||||
||||||| Assuming you didn't select to remove the install files at the
||||||| end of the
||||||| install, you can try this. Rename MSMAPI32.DLL found at
||||||| \Program Files\Common Files\System\MSMAPI\<LANGID> to
||||||| MSMAPI32.BAK. Perform a detect/repair of Office 2003 via
||||||| add/remove programs.
|||||||
||||||| The reason I'm asking you to do the above is because it is a
||||||| known issue
||||||| that this file doesn't get removed when uninstalling
||||||| Office/Outlook 2007
||||||| and
||||||| isn't compatible with the previous versions of Outlook.
||||||
|||||| Bingo! Neo, I can't thank you enough. I'm on a trip for a
|||||| week, and the prospect of having to send and receive messages,
|||||| including attachments, through a web interface, uuh, it's
enough
|||||| to make me shiver inside.
||||||
|||||| thank you. Whatever you did to earn the MVP title, you deserve
|||||| it. I can't begin to thank you enough.
||||||
|||||| I guess I should be happy that when I did my Office 2003
|||||| install, I did not delete the install files just to recover
some
|||||| disk space. I'm a believer now!
||||||
|||||| -AH







.