Re: Can't add data files when creating new Profile in Mail Control

Tech-Archive recommends: Fix windows errors by optimizing your registry

Simply double click fixmapi.exe to run it.

--?
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, db2734 asked:

| I found FIXMAPI.EXE in the system32 directory and used the browse
| button to put it in the run box so Windows would open it. I couldn't
| get to open. I also copied and pasted the file and this didn't work
| either. Can you tell me what I'm doing wrong to get it to run. Thanks
|
| "neo [mvp outlook]" wrote:
|
|| So you did all of the below and what happened? (e.g. no error
|| messages and outlook doesn't start.)
||
|| "db2734" <db2734@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
|| news:602AE227-97D0-4102-A859-F43D3BE609F0@xxxxxxxxxxxxxxxx
||| I'm having the same problems as Todd Kri so I tried to run
||| FIXMAPI.EXE and couldn't get it to run. I've got XP Pro. Thanks,
||| db2734
|||
||| "neo [mvp outlook]" wrote:
|||
|||| Not sure if you have installed anything new that could break the
|||| MAPI library chain, so for you I would suggest the following
|||| steps...
||||
|||| 1) Run FIXMAPI.EXE (its in the windows\system32 directory
|||| assuming you are
|||| using windows xp)
|||| 2) Now do the rename trick on MSMAPI32.DLL
|||| 3) Do the detect and repair via add/remove programs
||||
|||| Does Outlook start at this point? If no, then try this...
||||
|||| 1) Go to the mail applet in the control panel
|||| 2) Select the Profiles button
|||| 3) Create a new mail profile (do not copy the old, just create a
|||| new one and
|||| set it as the "always use this profile"
||||
|||| Does Outlook start at this point? If yes, then you have minor
|||| registry corruption in regards to the old mail profile. Configure
|||| the new mail profile with your old PST file and mail accounts.
|||| Delete the old mail profile. (You can't copy it because if you
|||| do, you just copy the registry
|||| corruption.)
||||
|||| If Outlook doesn't start at this point, create a new Windows logon
|||| ID and see if Outlook will run under the new Windows logon id.
|||| This step will help
|||| you isolate the problem as a machine wide problem or just isolated
|||| to your
|||| current windows logon id. If it starts under the new ID, then
|||| something is
|||| funky with your existing Windows ID. This is where I cut to the
|||| chase and
|||| figure out what steps I need to take to backup the data for the
|||| messed up \documents and settings\<userid> and the delete said
|||| corrupted set of folders.
||||
|||| Now if it doesn't start after creating a new Windows ID, then this
|||| is where
|||| I ask you... What happens when you try starting Outlook? (e.g. do
|||| you get
|||| an error message because the application crashed? you click on the
|||| outlook
|||| icon to start the application and nothing. In this case, is
|||| Outlook listed
|||| as a running process in task manager?)
||||
|||| Other than that and the only other key DLL that gets involved in
|||| managing PST files is the MSPST32.DLL file. You could try doing
|||| the rename/repair trick just like we did on MSMAPI32.
||||
|||| /neo
||||
|||| PS - I can't say this strongly enough. If anything has happened
|||| to the Local Installation Source (MSOCache) folder on the hard
|||| drive, then after a
|||| detect/repair you may have to reinstall Office 2003 Service Packs
|||| and security updates to ensure that you have the right binary
|||| (EXE/DLL) files.
|||| When things get this ugly, it just easier to uninstall/reinstall
|||| Office 2003
|||| and then service pack/patch. This is an excellent troubleshooting
|||| step when
|||| you have you installation media in hand and a fat broadband
|||| connection to the internet. :)
||||
||||
|||| "Todd Kri" <Todd Kri@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
|||| news:9966F5A6-69F4-4B52-9794-C0A2A5EC6371@xxxxxxxxxxxxxxxx
||||| I keep renaming MSMAPI32.DLL to MSMAPI32.BAK, then running the
||||| repair option
||||| for Office 2003 Professional.
|||||
||||| Unfortunately, the repair replaces what appears to be the same
||||| file (date
||||| Nov 5, 2007). And so I'm still unable to get into Outlook.
|||||
||||| Greatly appreciate any wisdomo you can share. Thank you,
|||||
|||||
||||| Todd
|||||
||||| "Andrew Hamilton" wrote:
|||||
|||||| On Sun, 9 Dec 2007 04:52:35 -0800, "neo [mvp outlook]"
|||||| <neo@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
||||||
||||||| Assuming you didn't select to remove the install files at the
||||||| end of the
||||||| install, you can try this. Rename MSMAPI32.DLL found at
||||||| \Program Files\Common Files\System\MSMAPI\<LANGID> to
||||||| MSMAPI32.BAK. Perform a detect/repair of Office 2003 via
||||||| add/remove programs.
|||||||
||||||| The reason I'm asking you to do the above is because it is a
||||||| known issue
||||||| that this file doesn't get removed when uninstalling
||||||| Office/Outlook 2007
||||||| and
||||||| isn't compatible with the previous versions of Outlook.
||||||
|||||| Bingo! Neo, I can't thank you enough. I'm on a trip for a
|||||| week, and the prospect of having to send and receive messages,
|||||| including attachments, through a web interface, uuh, it's enough
|||||| to make me shiver inside.
||||||
|||||| thank you. Whatever you did to earn the MVP title, you deserve
|||||| it. I can't begin to thank you enough.
||||||
|||||| I guess I should be happy that when I did my Office 2003
|||||| install, I did not delete the install files just to recover some
|||||| disk space. I'm a believer now!
||||||
|||||| -AH
.

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