Re: Account lockout

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"Per Hagstrom" wrote in message news:A329CE47-58B1-4419-9DC9-A38B683A964F@xxxxxxxxxxxxxxxx

It's coming from her own workstation, and it always happens exactly when she opens Outlook, I have already determined that. Since that is the case I believe it's an Outlook issue, and it would belong in this newsgroup? Sounds to me like the password change is in some kind of "syncing" issue, where Outlook isn't picking up on the change and it still tries to use the old password?


So the issue may not really be that her account is locked out but instead that the wrong login credentials are presented to the mail server. Outlook has a problem in that it can forget the login credentials or they become corrupted. To resolve this, I usually go Microsoft's support knowledgebase at http://support.microsoft.com, use the advanced search so I can select the product (Outlook, but the version might help reduce the results count), and search on "remember password". My guess is that is has to do with the "Protected Storage System Provider" registry key (KB #290684).

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