Re: Account lockout

Vanguard,

It's coming from her own workstation, and it always happens exactly when she opens Outlook, I have already determined that. Since that is the case I believe it's an Outlook issue, and it would belong in this newsgroup? Sounds to me like the password change is in some kind of "syncing" issue, where Outlook isn't picking up on the change and it still tries to use the old password?

Thanks!

/ Per


"Vanguard" <vanguard.x@xxxxxxxxxxx> wrote in message news:eDluBJZzHHA.4824@xxxxxxxxxxxxxxxxxxxxxxx
"Per Hagstrom" wrote in message news:440FBDF5-B1E2-4ABC-942E-60478F475E5F@xxxxxxxxxxxxxxxx
We have a person using Outlook 2003 on a workstation (WinXP Pro) and joined to the domain. It seems like every time she opens Outlook, her account becomes locked out, and the popup comes up where Outlook is asking her for username/password, instead of just letting her right in.
I've checked the box is unchecked in the Outlook Account settings for not prompting for password every time. I end up having her open Outlook, wait to enter username and password until I have unlocked her account in AD.

Does anyone have any idea on what might be going on here?
She did say this started a week ago when she changed her password... so did Outlook somehow cache the old password and if so, how do I clear the cache?

Have you checked the logs to note the IP address of whomever attempts to log into her account? Sounds like someone was hacking into her account, she changed the password, and now the hacker keeps trying which ends up locking her out, too. You'll have to check the logins to see where they are coming from. Exchange is discussed in a different newsgroup.



.

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