Re: Outlook opening Word - NOT!

Thanks Charles - keep us in the loop.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

"Charles W Davis" <Anthemwebs@xxxxxxxxxxxxx> wrote in message news:D8803B43-4431-4C6D-9CD3-63BA7DE6C9EE@xxxxxxxxxxxxxxxx
Thanks Milly, I now have an appointment at 11:00 a.m. I'll let you know of
the results.
"Milly Staples [MVP - Outlook]"
<millys@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:117A1FCA-7C7D-417A-AC8B-278D9164C8F5@xxxxxxxxxxxxxxxx
2 more things to try. Try running scanpst.exe on his .pst file. If that
does not work, then delete the forms cache (frmcache.dat).

Last resort - the ever popular scorched earth method - try a new mail
profile.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

"Charles W Davis" <Anthemwebs@xxxxxxxxxxxxx> wrote in message
news:AF9947A3-F6B3-4556-BAD0-EC699BB8A454@xxxxxxxxxxxxxxxx
Office 2003 SP2. All known patches were applied befroe I arrived on the
scene. He has installed Microsoft Update some time back. I did find one
hardware update for their new Samsung Flat Panel monitor.
"Milly Staples [MVP - Outlook]"
<millys@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:0705ABE7-C23C-45B2-973D-7E1B1F7D9984@xxxxxxxxxxxxxxxx
What SP level is Office 2003 at? Are both Office and Windows fully patched?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

"Charles W Davis" <Anthemwebs@xxxxxxxxxxxxx> wrote in message
news:2D9D46B0-1274-4664-B284-84C64D37893B@xxxxxxxxxxxxxxxx
A computer club member reported the inability to reply, reply to all, or
forward e-mail messages.

As a volunteer, I went to their home last evening and this is what I found,
and did.

Win XP Pro SP2 plus all updates applied. Office 2003 Small Business Edition.

When Outlook 2003 is opened, it takes forever (50 seconds). E-mail messages
are received. When attempting to send any message, whether reply, reply to
all or forward, a window opens that says something like "Opening Word as
your E-mail editor. Nothing happens. 5 - 10 minutes. Outlook is
unresponsive, and I used Task Manager to end it. Performed detect and
repair. A dll was missing. Inserted the installation disk. Repair completed
successfully.

No cigar.

The system is free of viruses and trojans, etc.

I then went to Tools> Options> Mail Format tab and unchecked Use Microsoft
Office Word 2003 to edit e-mail messages. This now allowed messages to be
sent. When the test message arrived at my place, I notice the handwriting
gif was inoperative. Which was to be expected.

I would like to be able to return and correct the problem. Any thoughts?



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