Outlook Faults out when other when mail is opened and other users Calendars are selected:

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Hello all (especially MS)

Got one that has me stumped here and I'd love to see some suggestions or possibly a confirmation that this is a bug of some kind:

Got an end-user who manages the calendars of multiple executives. As such she has delegated access to all of their calendars. The Back-Office system is as follows:

Active/Active/Passive Exchange 2003 SP2 Mail Server running on Windows 2003 SP1, along with 3 Front-End Servers (two SMTP and One OWA/OMA/ActiveSync Host).

Client - Windows XP SP2, Outlook 2003 SP2, all updates pushed to system via WSUS.

Basically Outlook Blows when the user performs the following actions:

Opens Outlook

Clicks on the Calendar Button on the Side-Bar, checks off one or more of the additional Calendars in the "Other Calendars" menu that she wishes to observe.

Clicks on the Mail Button on the Side-Bar

99.9% of the time Outlook will immediately blow with the following two events logged on the system:

Event Type: Information
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1001
Date: 5/20/2006
Time: 11:51:08 AM
User: N/A
Computer: XXXXXXXXX
Description:
Bucket 285282973, bucket table 1, faulting application outlook.exe, version 11.0.8010.0, stamp 43d16d53, faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0, fault address 0x000e1000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 00 75 00 63 00 6b 00 B.u.c.k.
0008: 65 00 74 00 3a 00 20 00 e.t.:. .
0010: 32 00 38 00 35 00 32 00 2.8.5.2.
0018: 38 00 32 00 39 00 37 00 8.2.9.7.
0020: 33 00 0d 00 0a 00 42 00 3.....B.
0028: 75 00 63 00 6b 00 65 00 u.c.k.e.
0030: 74 00 54 00 61 00 62 00 t.T.a.b.
0038: 6c 00 65 00 20 00 31 00 l.e. .1.
0040: 0d 00 0a 00 ....

AND

Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1000
Date: 5/20/2006
Time: 11:51:14 AM
User: N/A
Computer: XXXXXXXXX
Description:
Faulting application outlook.exe, version 11.0.8010.0, stamp 43d16d53, faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0, fault address 0x00410054.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 6f 00 75 00 74 00 .o.u.t.
0030: 6c 00 6f 00 6f 00 6b 00 l.o.o.k.
0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
0040: 20 00 31 00 31 00 2e 00 .1.1...
0048: 30 00 2e 00 38 00 30 00 0...8.0.
0050: 31 00 30 00 2e 00 30 00 1.0...0.
0058: 20 00 34 00 33 00 64 00 .4.3.d.
0060: 31 00 36 00 64 00 35 00 1.6.d.5.
0068: 33 00 20 00 69 00 6e 00 3. .i.n.
0070: 20 00 75 00 6e 00 6b 00 .u.n.k.
0078: 6e 00 6f 00 77 00 6e 00 n.o.w.n.
0080: 20 00 30 00 2e 00 30 00 .0...0.
0088: 2e 00 30 00 2e 00 30 00 ..0...0.
0090: 20 00 30 00 30 00 30 00 .0.0.0.
0098: 30 00 30 00 30 00 30 00 0.0.0.0.
00a0: 30 00 20 00 66 00 44 00 0. .f.D.
00a8: 65 00 62 00 75 00 67 00 e.b.u.g.
00b0: 20 00 30 00 20 00 61 00 .0. .a.
00b8: 74 00 20 00 6f 00 66 00 t. .o.f.
00c0: 66 00 73 00 65 00 74 00 f.s.e.t.
00c8: 20 00 30 00 30 00 34 00 .0.0.4.
00d0: 31 00 30 00 30 00 35 00 1.0.0.5.
00d8: 34 00 0d 00 0a 00 4.....


And to avoid a bunch of uneeded suggestions, the following diagnostic/resolution methods have been tried: (with no success)

Outlook Started in Safe Mode
All Office Plug-ins disabled
Outloook uninstalled, Office registry purged, and Outllook/Office reinstalled.
Windows XP started in Diagnostic Startup Mode and a completely minimal number of service running
All Offline Files (.OST, Address Book/Cache, etc...) Deleted and allowed to re-create

What DOES work is if Cached mode is disabled, The the above actions can be taken without blowing the machine. Nears as I've been able to establish, Outlook works just fine in every other respect, it only blows in Cached Mode and if the following "open Calendar" actions documented here are taken.

So, anybody got any good suggestions

Michael Edward Kohlman



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