Re: Can receive but cannot send

Tech-Archive recommends: Fix windows errors by optimizing your registry

"brendakay" <brendakay@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:429A8824-C693-492F-AF0C-ED2ACC7DA301@xxxxxxxxxxxxxxxx
Per your advice, I tried Outlook Express. I disabled all spam, virus and
firewall protections. I input the same configuration data from my previous
laptop’s Express setup. Again, mail received. Nothing sent. Here’s the
message this time:

The connection to the server has failed. Account: 'mail.{isp}.net', Server:
'mail.{isp}.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error:
10061, Error Number: 0x800CCC0E

"Vanguard" wrote:

"brendakay" <brendakay@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:4A545113-8F15-451D-B8BD-40071CC3E2BD@xxxxxxxxxxxxxxxx
>I read through the entire string. I find lots of discussion, but few
> responses back from what actually worked, so ... here I go, adding to > the
> choir.
>
> Just got a new Dell XPS M140, running McAffee v7 with firewall and
> spamkiller (not sure how much of this information is relevant, but more
> info
> is better, right?). I’m trying to run Outlook 2003, which came > installed
> on
> the system. I can receive email but I cannot send. This is the > message
> I
> get:
>
> The specified server was found, but there was no response from the > server.
> Please verify that the port and SSL information is correct.
>
> Outlook could not connect to the outgoing mail server (SMTP). The > problem
> could be the server name or port, or your server may not support SSL.
> Verify
> your port and SSL settings in More Settings under the Advanced tab.
>
> My SMTP port is 25. My ISP says it’s not them –big shock. In fact, > they
> can’t help me any further saying ‘they support only Outlook Express -any
> clue in that statement???? McAfee says it’s not them, and they walked > me
> through an entire disable then uninstall/reinstall process. No > changes.
> I’ve tried checking then unchecking the ‘my server requires > authentication’
> box. In fact, I’ve systematically tried just about every configuration
> option available. Still, no luck.
>
> Any advice from the experts out there?


Setup the account in Outlook Express and see if it works there. When it
does, you'll know what to configure in your Outlook account. ISPs don't
support Outlook, or Eudora, or Thunderbird, or Pegasus, or <add a name from
the plethora of e-mail clients> because obviously they cannot waste the time
to train all the tech support on every e-mail client that exists. They pick
one and that is Outlook Express, so do the same to see if your account works
in OE. Also, when testing, disable anything that intercept and interrogates
your e-mail, like anti-spam and anti-virus products.

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You are posting from cableone.net. Is the STMP server to which you are attempting to connect also on CableOne? That is, is the network to which you connect the same one you are trying to use their SMTP server?

If you are attempting to access an off-domain SMTP server, your ISP may be blocking their customers from using SMTP (port 25) to an off-domain host. They may require that all SMTP traffic by their customers target their on-domain SMTP server.

Similarly, the other domain may refuse any off-domain connects to their SMTP server. You must be their customer and on their network to connect to their servers.

The 10061 socket error means the targeted SMTP server is refusing your attempt to connect to it. You aren't getting past the connection attempt (so it is not a problem with login credentials). Could be you didn't configure your firewall to permit outbound port 25 connects. Try temporarily disabling your firewall. Also try temporarily disabling any e-mail scanning in your anti-virus program.

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