Some email recipients get corrupted or garbled attachments
- From: "Patrick" <pmcdermott@xxxxxxxxxxxxxxx>
- Date: 21 Oct 2005 18:39:06 -0700
G'day,
I have a user in my office that sends emails with attachments from
Outlook 2003 SP1. Most of his clients get the emails and can open the
attachments (word, excel and pdf) without problems. About 10% of his
clients receive the email but when they attempt to open the attachment,
all the content is garbled text with a lot of page breaks, etc.. (like
when you open a file using the wrong program).
I checked his settings under Tools>Options>Mail Format> and he is
composing his messages in HTML. Under 'Internet Format...' Outlook Rich
Text options is set to 'convert to HTML format'.
He has admited to me that some of the recipients don't know their ass
from tuesday when it comes to computers but has had some call in
consultants to try and fix it but to no avail. One client went and
bought a completely new computer with all new MS Office software and
still experienced the same things....!
Any insight would be very appreciated.
Thank you in advance.
Patrick
.
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