Re: Outlook 2003 not saving password even after KB290684

"Steven Monacoli" <smonacoli@xxxxxxxxxxxxxxx> wrote in message
news:RvmdnZ6WkcWyZMneRVn-hg@xxxxxxxxxxxxxxxxxxxxxxxxxxx
> All,
> Outlook 2003 is not saving my POP3 e-mail account passwords.
> Everytime it goes and checks for new mail, the password dialog box opens
> and I have to enter the password.
> I have already done KB 290684 - where you delete the Protected Storage
> System Provider Key - not once, but 3 times. Still getting prompted for
> password. Outlook Express works fine....it's just Outlook 2003. Anyone
> have any ideas???
> Thanks for your time,
> Steve
>


Try configuring the e-mail account in Outlook to authenticate in one of the
following two ways (assuming your POP3 and SMTP servers are provided by the
same e-mail service):

- Enter the login credentials for the POP3 server. Leave the option
*disabled* to authenticate to the SMTP server.

- Enter the login credentials for the POP3 server. Enable the option to
authenticate to the SMTP server. Select the option to specify the login
credentials. Enter the same ones as you entered for the POP3 account.

After some recent updates, I had problems getting connected where the setup
was:

- Enter the login credentials for the POP3 server. Enable the option to
authenticate to the SMTP server. Select the option to reuse the login
credentials specified for the POP3 server.

Accounts that were working under this last setup stopped working after the
recent updates. I haven't had time to dig through the transport logfile for
Outlook to see why Microsoft is issuing SMTP commands during a mail poll
when there are no pending mails sitting in the Outbox. I had also tried the
trick of deleting the protected storage keys from the registry but it didn't
help. If the login fails, Outlook will present the dialog asking for you to
enter the correct credentials despite you having entered them correctly
(POP3 has only 2 status codes, OK and ERR, and the descriptive text is
optional and variable, so it is tough for an e-mail client to figure out why
the authentication failed and usually they just assume the login credentials
were wrong). By switching to either one of the first two setups (and away
from what used to work using the third setup), the problem went away.

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