Re: Outlook 2003 SP1 crash on receiving mail
- From: "Vince Averello [MVP-Outlook]" <vince@xxxxxxxxxxxxx>
- Date: Sat, 20 Aug 2005 07:30:47 -0400
Have you tried removing some of the messages from your mailbox with another
utility or a webmail reader? Alternately, you could forward some to a GMail
account and get them from there.
<reinard@xxxxxxxxxxxxxx> wrote in message
news:1124498040.328018.182420@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> Hey all,
>
> I'm looking for help on a problem that's been keeping me stumped for
> about a week now and I can't seem to find any good ideas on what to try
> next.
>
> This is a brand new laptop, which with I purchased MS Office 2003 SBE.
> Aside from Firefox, Putty, Winscp and a couple other utilities, I have
> not installed anything on this machine. It's a Compaq Presario X6000.
>
> The exact version of Oulook I'm running (from the about page) is 2003
> (11.6359.6408) SP1
>
> All availabe office updates are installed.
>
> A little background on the situation:
>
> I'm trying to download mail from a POP3 server. Out of habit I keep
> about 1 year worth of email on the server, so there are about 31k
> messages (~250MB) sitting on the server.
>
> I configure Outlook for the account, with the option to leave the
> messages on the server enabled.
>
> The download goes fine. I have tried interrupting it after a few
> hundred and few thousand messages by hitting cancel, closing outlook,
> restarting the computer and then re-connecting, and everything behaves
> as one would expect.
>
> If I let the download complete Outlook will crash after downloading the
> last message (the last message is not the problem as I've tried this
> about 20 times over the last week, and new messages received during
> that time are downloaded if it is the very first time I try to
> download). Any time after this if I try to Send and Receive, it goes
> through sending, and crashes before asking me for my password (which I
> don't let autolook remember) when it gets to the receiving mail part.
>
> The tray icon displays a message if I hover over it saying "Microsoft
> Office Outlook is synchronizing folders." which doesn't make much sense
> to me for a POP3 account, but then I figure it's probably just a
> generic message.
>
> The POP3 server is not an exchange server.
>
> The details of the error are:
> AppName: outlook.exe
> AppVer: 11.0.6353.0
> AppStamp: 408f2937
> ModName: msmapi32.dll
> ModVer: 11.0.6361.0
> ModStamp: 40da1177
> fDebug: 0
> Offset: 00014382
>
> Things I have tried with no success, some several times and in
> different combinations:
> - Outlook safe mode
> - Repairing Office
> - Reinstalling Office
> - Chaning my username on the server (used to have an @ symbol in it..)
> - Uninstalling Norton Anit Virus
> - Completely uninstalling office, deleting all pst files and mail
> profiles, reinstalling, reupdating
>
> The thing is, Outlook itself works fine. If I (quickly) disable sending
> and receiving, I can do anything to the mail I want, sort it, delete
> it, manage contacts, tasks and so on.
>
>>>From what little I have been able to find online, it's possible that
> the profile gets corrupted, and the default response from those in the
> know in these situations appears to be to suggest to create a new mail
> profile.
>
> The problem is, this initially works, except after the mail is
> downloaded I'm where I started.
>
> Anything else I can try? Anything I may have missed? Any super-secret
> registry setting or check box that can help me here?
>
> Thanks in advance for taking the time to read this and / or respond.
.
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