Re: Outlook 2003 fails to send email after upgrade to ZoneAlarm Pro version 5.5.062.011
- From: John L Barton <jbarton at ltcare.com>
- Date: Tue, 12 Apr 2005 19:36:58 -0400
Problem is resolved, but not necessarily solved. I do not know which
action made the difference.
I used Office Update at Microsoft to check for any updates that might
affect Outlook. Installed several, but had a message that several
could not be installed. I then rebooted the system, which had already
been tried a couple of times before. Following reboot Outlook would
now connect to the ISP's mail server and actually deliver an outgoing
message. Norton Anitvirus scanning is also working - before the
message never got to the NAV scan stage.
If I really knew what fixed the problem, I would certainly post the
solution; I'm just glad things are working again, although I am always
disturbed when I don't really know what the solution was.
John L Barton <jbarton at ltcare.com> wrote:
>I recently upgraded to ZoneAlarm Pro version 5.5.062.011 (TrueVector
>security engine version 5.5.062.011 with Driver version 5.5.062.011).
>
>After updating, Outlook fails to send email. Maybe something else
>other than this ZoneAlarm upgrade is causing this problem, but this
>seems the most coincidental.
>
>Sending an email now produces the following error message:
>
>Task 'XXXXXXX Mail Server - Sending' reported error (0x800CCC0F) :
>'The connection to the server was interrupted. If this problem
>continues, contact your server administrator or Internet service
>provider (ISP).'
>
>Downloading email is successful.
>
>Using Outlook's built-in email testing I receive the following
>results:
>
> Establish network connection Completed
> Find outgoing mail server (SMTP) Completed
> Find incoming mail server (POP3) Completed
> Log onto incoming mail server (POP3) Completed
> Send test e-mail message Failed
>
>And this error message: regarding the failure:
>
>Send test e-mail message: The specified server was found, but there
>was no response from the server. Please verify that the port and SSL
>information is correct. To access these settings close this dialog,
>then click More Settings and click on the Advanced tab.
>
>Changes attempted to remedy this situation:
>1. added SMTP server into ZoneAlarm's Trusted Zone
>
>
>Various other tests include:
>
>1. Successfully receiving email on the affected computer using Outlook
>2003. This occurs simultaneously with the sending email failure.
>
>2. Successfully sending email from my old Eudora email client on the
>affected computer. Norton Anti-Virus comes up and scans the email as
>expected.
>
>3. Successfully sending email from computers at home that has not been
>upgraded to newest ZoneAlarm Pro. These machines use the same email
>server as my machine at work.
>
>Conclusions:
> It is NOT the email server of my ISP as evidenced by
>successful sends and receives through Eudora on the same computer on
>which Outlook sends fail.
> It is NOT my computer's Internet connection as evidenced by
>successful sends and receives on the same computer on which Outlook
>sends fail.
>
>Any good ideas would be greatly appreciated.
>John, Detroit, Michigan
>
>
>John from Detroit
>jbarton at nospam dot ltcare dot com
John from Detroit
jbarton at nospam dot ltcare dot com
.
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