Problems with data files/*.pst import/Contacts
From: Mary (Mary_at_discussions.microsoft.com)
Date: 03/25/05
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Date: Fri, 25 Mar 2005 15:59:03 -0800
Problem: Contacts File shows up empty. Address Book email names and
addresses does show up properly.
Background: Previously was using Outlook 2003 Pro on Windows XP Home. Had
an increasing number of weird “buggy” problems in various applications, so
finally decided to upgrade OS to Windows XP Pro by installing over XP Home as
an alternative to re-formatting the hard drive and/or hacking the registry.
(I’m pretty sure I was having registry issues). The new OS loaded
successfully and I began re-installation of frequently-used software,
including Office.
Mistakenly installed Office 2003 for Students and Professionals instead of
Office 2003 Professional. Had tried to import the previous *.pst file from
my previous user directory, unsuccessfully. At this point Contacts file was
blank. After downloading some updates, I realized that I was not running
Office 2003 Pro and so I uninstalled Office 2003 Students and Teacher
edition, using the Control Panel. I then installed Office 2003 Professional,
as well as Service Pack 1 for Office 2003 Professional.
I am still unable to see my Contacts file. Now it appears that I cannot
even access the portions of Outlook necessary to deal with data files,
importing *.pst files, etc.
As far as I can tell, I never wrote over the previous *.pst file. My
current OS installation shows my user account as “User.ComputerName”; my
previous Documents And Settings folder still contains the previous user data
in a folder called “User”.
Here’s a summary of what doesn’t work properly (and a few things that do work)
1. Contacts File: does not show any names or info, just blank spaces.
2. Address Book: does show previous names and email addresses.
3. Import/Export for *.pst file – doesn’t seem to respond.
4. File – Data File Management – doesn’t seem to respond.
5. File – Open – Outlook Data File – doesn’t seem to respond
Current OS = Windows 2003 Professional
Current Office version = Office 2003 Professional, with SP1. Used
“complete” installation of all features, to run from hard disk.
Possible solutions entertained, and questions:
1. Remove the entire Outlook Address Book Service? How?
2. Remove Outlook 2003 Pro and reinstall the whole thing, including
re-installing service packs and updates? (Oh please, not again!)
3. Start a new profile? How?
4. Some other solution – what?
Please help … I could find nothing on TechNet or in this newsgroup for this
specific problem(s). I am at my wits’ end!
Thanks.
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