Re: Problem with Outlook 2003 - Need Help

From: JANA (jana_at_ca.inter.net)
Date: 03/25/05 

Date: Fri, 25 Mar 2005 18:52:44 -0500

I am wondering if you had a pervious version of Outlook installed, and you
did not uninstall it before doing a new full installation of Outlook.

It is important to uninstall previous software's if the new addition is a
full installation, and not a simple update.

You may have to uninstall the version you have, re-install the older
version, un-install the older version, and then re-install the new one
again. This is to make sure that the old version was properly cleaned out.

The cleanup can be done manually, but this involved going deep in to the
many
entries in the registry, and searching out for many files in various areas
on the hard disk. It is not a simple task to do this manually. 

-- 
JANA
_____
"Sidney Friedman" <counsel2@sbcglobal.net> wrote in message
news:3Bk%d.12272$DW.1587@newssvr17.news.prodigy.com...
> When trying to open up links received in Email in Outlook 2003 I recently
> started getting the following message:
>
>                     "The program must close to allow a previous
installation
> attempt to complete.  Please restart"
>
> 1.  I've restarted Outlook but still have the same problem
> 2.  I've restarted my O.S. (XP Pro) but still have the same problem
> 3.  I'm not aware of any incomplete installations
> 4.  I've run various anti-virus, spyware programs without finding a cause
> 5.  I've deleted all cookies and temp/tmp files and emptied my cache;
still
> have the same problem
>
> I've tried running Outlook Express and have the same problem.  Could this
be
> an operating system problem?  Any suggestions will be appreciated.
>
>

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