Re: Outlook locked up
From: Bill Leed (bill.neva_at_verizon.net)
Date: 02/27/05
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Date: Sun, 27 Feb 2005 08:03:58 -0800
Thank you for your suggestions.
I tried Detect and Repair, but this did not get it done.
Yes, I have run Anti-virus scan twice since my trouble stated, and found no
viruses.
"DL" <dl@spoofmail> wrote in message
news:uqMBWFGHFHA.2860@TK2MSFTNGP12.phx.gbl...
> OL stores msgs etc in a *.pst file.This may be a hidden file, so search to
> include hidden files.
> Its never wise to upgrade in order to cure a problem unless you know
> 'specifically' that it will cure the problem.
> Presumably you tried the OL detect/repair function?
> Have you scanned your sys with an AV app? its often a virus that accessess
> the address book. - not the same as spyware
> Since your son in law works for MS OL development surely he could repair
> the
> OL installation?
>
> "Bill Leed" <bill.neva@verizon.net> wrote in message
> news:uqarPQCHFHA.2356@TK2MSFTNGP12.phx.gbl...
>> I am usning Office XP, and use Outlook as our email client. A while our
>> setup contains thee email accounts. One is our normal Verizon account,
>> another my wife's Hotmail account, and then my MSN account, with separate
>> inboxes for each account. A short time ago I upgraded Office with the
>> security update suggested. Since then a advisory has been popping up to
>> inform us that "a program is attempting to access your address book." I
>> mentioned this to our son-in-law, who works for Microsoft as an Outlook
>> development team member. He told me that evedently some spyware was
>> attempting to use our computer, and that I should download and use the
>> new
>> Microsoft AntiSpyware beta.
>>
>> Problem was, this AntiSpyware program is only avelable for Windows XP,
>> and
>> were using Windows ME.
>>
>> So, I purchased and upgraded to Windows XP. Shortly after this the
>> regular
>> email account (the Verizon one) of Outlook just Locked Up. We can
>> niether
>> send no recieve on it. Also, I cannot get into the account set up in
>> order
>> to change anything. Access to this is denied.
>>
>> So, we started using Outlook Express for our email. Had to enter all of
> our
>> addresses into Outlook Express, of course. --a task that is not yet
>> competed. I would like to transfer certain messages from Outlook to
> Outlook
>> Express, but this seems to not be possible. At the same time, we can
> still
>> use the Hotmail and MSN accounts to send and receive messages, but when I
>> try to use the MSN one that same warning pops up about some program
>> trying
>> to access our address book. It seems to me that the program that is
>> trying
>> to use the address book is Outlook itself!
>>
>> By the way, AntiSpyware found no spyware!!
>>
>> I think I can solve this problem by simply un-installing Office Xp, and
> then
>> installing it again. I tried, as was suggested, simply re-installing
> Office,
>> but this produced no results.
>>
>> You see, we do not want to lose thos old messages in Outlook. If I know
>> where these were kept I could back them up. However, the old system has
>> dissapeared from the Windows folder in Windows XP.
>>
>>
>
>
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- In reply to: DL: "Re: Outlook locked up"
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