Re: I cannot receive my e-mail!

From: Milly Staples [MVP - Outlook] (MillyS_at_donteventhinkaboutmailingmemvps.org)
Date: 02/21/05 

Date: Mon, 21 Feb 2005 11:01:04 -0800

Disable any email scanning from your AV or firewall and try again. If it
still does not work, uninstall both and reinstall and be sure to uncheck the
option to check incoming/outgoing emails.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, Igor Quasimodo asked:

| "I have Windows XP Pro and "Microsoft Professional 2003" plus all
| updates. Using "Outlook I have set up my email account. gone through
| the settings meticulously. You know, E-mail address, username,
| password, pop. smtp (With Tiscali) all done in Outlook setting up an
| account. I then check settings and they all work fine and I get the
| message "Congratulations" All tasks completed and a test message
| successfully sent to myself!
|
| Problem? I am just not receiving ANY messages! I have also tried
| with Outlook Express 6 and set up an account all okay but once again
| no messages received! I have tried with and without firewall and AVG
| and spyware running. All to no avail.
|
| The strange thing is... I run "Mailwasher Pro" which kind of looks at
| the mail on your server before downloading it so you can avoid
| Junk/Spam/Possible virus etc and they show up on there! All the
| messages I cannot download! Yet it uses exactly the same settings
| (obviously) to access my account! I can also go to "Tiscali" website
| and look up mail and see what I have.
|
| I just do not know what to do! Do I re-install "windows" (can I do
| that over "Service Pack 2") Do I uninstall Office Pro? However as I
| cannot download with "Outlook Express" Which is a "Windows program, I
| am reluctant to think it is the "Office" program
|
| If anyone can help I would be very grateful and a substantial
| donation will go to the Cancer Research" Mind you I think you will
| have to be a "Sherlock Holmes?"
| As I cannot access my e-mail I am at: igor_quasimodo@hotmail.com
| Thank you for reading this. I hope it made sense! Mike Tagg

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