Re: Outlook 2003 can't connect to Exchange or POP3 in a Domain 2003

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From: Jeff Stephenson [MSFT] (stephenson_at_online.microsoft.com)
Date: 10/19/04 

Date: Tue, 19 Oct 2004 10:17:13 -0700

If you don't come to a resolution, could you turn on diagnostic logging (see
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300479) and post
the OPMLog.log file (preferably as an attachment) after you try a
send/receive with POP3? It will really only tell us about POP3/SMTP, but
that might be enough to figure out what's happening. 

-- 
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights
"Lanwench [MVP - Exchange]"
<lanwench@heybuddy.donotsendme.unsolicitedmail.atyahoo.com> wrote in message
news:e5oNfaRtEHA.904@TK2MSFTNGP11.phx.gbl...
> Cascader wrote:
> > Lanwench [MVP - Exchange] wrote:
> >> Cascader wrote:
> >>
> >>> Hello everybody,
> >>>
> >>> We have a Windows Domain (SBS on Windows 2003) and a few Windows XP
> >>> clients. Exchange 2003 is running on the domain controller (same
> >>> 2003 box). All clients have Office 2003. I added 2 users in the
> >>> domain, their mailbox was created and they can access it perfectly
> >>> through web access. The problem is that they can't connect to the
> >>> exchange server through Outlook. I mean, is seems like they do
> >>> connect (no error messages and the status bar says "Connected") but
> >>> they can't send any mail. No error messages here either, I hit
> >>> "Send/Receive" and nothing happens. They can't send - receive with
> >>> SMTP/POP3 either, although when I try "Test account Settings" every
> >>> step is successful!!! The test message is actually sent (we can see
> >>> it through web access...). One of the machines complains about some
> >>> unregistered library (no, it doesn't say the name...) as a script
> >>> error when accessing Outlook's home page (the exchange mailbox). I
> >>> tried repair, reinstall and uninstall & install but the problem
> >>> persists... Any ideas? T.I.A. ...
> >>>
> >>> Cascader (Athens, Greece)
> >>
> >>
> >> For testing, try setting up an Outlook profile that has only the
> >> Exchange mailbox in it, and don't use cached mode. Does it work?
> >>
> >> What's the default account in the profile that has Exchange & POP in
> >> it? Note that although OL2002/2003 handle multiple account types a
> >> lot better than older versions, I still don't recommend mixing and
> >> matching. I'd have all mail handled by the Exchange server alone.
> >>
> >>
> > Thanks for your time, I'll try that. The default account is the
> > Exchange one, but keep in mind that my own outlook setup has the
> > Exchange account (as default, again) and a POP3 which both work fine.
> > Also, all accounts have the Exchange mailbox as the only storage (for
> > backup purposes). Any ideas about the mailbox home page raising this
> > script error? Where can I find the code, since the error message
> > informs me of the line that causes the error?
>
> Set up a mail profile for this user on another computer (or if you're
using
> roaming profiles, have them log into another computer) and see if it works
> (home page/OL today). Also have someone who has a working Outlook log into
> *this* computer to see if they get errors. This will help isolate the
> problem.....
>
>

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