Re: Trying to stop Outlook 2002 from deleting old mail
From: Don Taylor (dont_at_agora.rdrop.com)
Date: 08/18/04
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Date: Wed, 18 Aug 2004 12:17:38 -0500
"Dave" <noone@nowhere.com> writes:
>is she downloading mail from the server to a local folder or leaving it on
>the server? if using imap and leaving the mail on the server it could be an
>isp policy that is deleting it.
Using Send/Receive and downloading it from the server to her local folder,
I believe.
>"Don Taylor" <dont@agora.rdrop.com> wrote in message
>news:Eb2dnZQ4sIdKrL7cRVn-hg@scnresearch.com...
>> Gave my mother a Dell a few years ago, Win XP, Office 2002, etc.
>> She uses Outlook 2002 to handle her email.
>>
>> So I'm visiting and it is the usual string of things that don't work.
>>
>> I've managed to figure out and fix most of them. But I can't find a
>> way to get Outlook to stop appearing to be deleting all mail older
>> than 7 days. It isn't that they are being put into archive, I've
>> already checked that. Actually there was no archive folder anywhere
>> on the entire machine when I first checked. But I did provoke it to
>> create an archive, just to see if it would fail and perhaps that was
>> the problem, nope, will make an archive if I push it into it.
>>
>> But I cannot find out why it is deleting the old mail.
>>
>> I've tried to do my homework first, searched help, searched microsoft,
>> searched old newsgroup postings, found a few things but none of them
>> seem to match this or give me any clue.
>>
>> I am assuming there is an option set somewhere that is telling it to
>> delete the mail. Does anyone know where I should poke to tell it to
>> NEVER delete the mail? (I've already turned off the archiving on all
>> the individual folders so she won't be confused by mail disappearing
>> into there, but everything I see about it says 14 days, 7 days longer
>> than mail lasts before being deleted from the system.) I did see
>> something about "Retention Policy" but there is something in the
>> Microsoft web pages about there being a bug in Outlook 2002 where it
>> ignores Retention Policy and won't delete email even if set, but I
>> don't know whether that has anything to do with what I'm seeing.
>>
>> Lots of free disk space, no errors, etc.
>>
>> How do I get it to never delete email that she doesn't do manually.
>>
>> Thank you
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