Re: getting/sending email when travelling
From: Lanwench [MVP - Exchange] (lanwench_at_heybuddy.donotsendme.unsolicitedmail.atyahoo.com)
Date: 08/12/04
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Date: Thu, 12 Aug 2004 10:21:44 -0400
Newbie Supreme wrote:
> I set up the email account for a few salesmen in our company - I used
> the IP address of our mail server (not sure if it's Esxchange or not,
> the network guy here is a real tool; he won't share any info because
> he thinks all the sales guys should use their AOL or hotmail accounts
> or whatever, but I think professional salesman at a professional
> company should have the company domain on their emails, not Hotmail
> with whatever advertisement hotmail feels like spreading around,
> y'know?)
My goodness - I'd talk to management - I agree with you.
> for POP and SMTP, put in their usernames/passwords, blah
> blah the whole deal. I then had them connected on the netwrok at
> work, and tested their accounts. They worked for sending and
> receiving.
>
> However, from anywhere outside the network, they get the "tcp/ip
> connection unexpectedly terminated.." error. This happens whether
> they're using a modem line to dial up to AOL/whatever the hell they
> use, or if they're on a network that has access to the web in another
> company's network. They can see web pages and surf fine, but this
> outlook account doesn't work.
What's the IP address or FQDN of the mail server they're trying to connect
to? If you set it up inside the office, and it's an internal mail server,
you may have been using a private IP or hostname that isn't reachable from
the Internet. You need the public IP address or public FQDN of the server -
and the network admin has to open up port 110 for POP access in the
firewall/router/proxy server that protects that mail server - and port 25
for outbound mail.
What's the mail domain name, if you don't mind posting it?
>
> I was under the impression that as long as there was a connection to
> the web, and the IP address of the email server was correct, and the
> username/password to access the email was correct, it didn't matter
> where someone was or how they were connected to the internet. It
> seems I'm wrong about this. When they're on the network here at
> work, it works fine. When they're on some other network, or dialed
> up using an ISP from a hotel or whatever, it doesn't.
>
> Can I get help on this?
>
> Thanks.
>
>
> Newbie Supreme
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