getting/sending email when travelling

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: Newbie Supreme (newbiesupreme_at_yahoo.com)
Date: 08/12/04 

Date: Thu, 12 Aug 2004 08:49:51 -0700

I set up the email account for a few salesmen in our company - I used the IP
address of our mail server (not sure if it's Esxchange or not, the network
guy here is a real tool; he won't share any info because he thinks all the
sales guys should use their AOL or hotmail accounts or whatever, but I think
professional salesman at a professional company should have the company
domain on their emails, not Hotmail with whatever advertisement hotmail
feels like spreading around, y'know?) for POP and SMTP, put in their
usernames/passwords, blah blah the whole deal. I then had them connected on
the netwrok at work, and tested their accounts. They worked for sending and
receiving.

However, from anywhere outside the network, they get the "tcp/ip connection
unexpectedly terminated.." error. This happens whether they're using a
modem line to dial up to AOL/whatever the hell they use, or if they're on a
network that has access to the web in another company's network. They can
see web pages and surf fine, but this outlook account doesn't work.

I was under the impression that as long as there was a connection to the
web, and the IP address of the email server was correct, and the
username/password to access the email was correct, it didn't matter where
someone was or how they were connected to the internet. It seems I'm wrong
about this. When they're on the network here at work, it works fine. When
they're on some other network, or dialed up using an ISP from a hotel or
whatever, it doesn't.

Can I get help on this?

Thanks.

Newbie Supreme

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