Re: Blackberry Desktop Manager Problem with Outlook 2003

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From: Bone (dentontrue_5_at_yahoo.com)
Date: 08/05/04


Date: 5 Aug 2004 13:21:17 -0700

Turn off cached exchange mode. Works like a charm.

"Tongue" <steve_tongue@hotmail.com> wrote in message news:<ujiLc.34012$Oi5.11842@okepread07>...
> I have a Blackberry 7750 (color screen) with the Desktop Manager installed
> on a PC running Windows 2K Pro and Office XP. I am also using Outlook as my
> e-mail client and it seems to be working fine. One thing that is easy to
> try, if you haven't already, is making certain that all appropriate service
> packs have been installed for your OS AND Office. Hope this helps.
>
>
>
> "Eric Cornwell" <ejcornwell@coopertire.com> wrote in message
> news:aa162f7a.0407200615.6121c552@posting.google.com...
> > "Lanwench [MVP - Exchange]"
> <lanwench@heybuddy.donotsendme.unsolicitedmail.atyahoo.com> wrote in message
> news:<#VolIsoaEHA.2812@tk2msftngp13.phx.gbl>...
> > > Eric Cornwell wrote:
> > > > I've spent hours on the phone with RIM tech support and they have
> > > > gotten me nowhere. I've got a PC that whenever you try and start the
> > > > desktop manager it just hangs at connecting to e-mail system. If you
> > > > start it without a profile it will start fine. I've done multiple
> > > > clean uninstalls, deleted and recreated the profile multiple times,
> > > > and even reinstalled office. (The desktop manager would start without
> > > > office installed.)
> > >
> > > If you have Outlook open already, does desktop manager work?
> > > >
> > > > I'm running Office 2003 with an Exchange 2003 mailbox. The desktop
> > > > manager is version 3.6 SP2. The last place RIM support left me was to
> > > > call Microsoft because it wasn't an issue with their software. I'm
> > > > guessing that it's something with the MAPI system.
> > > >
> > > > Any ideas?
> > > >
> > > > Thanks!
> >
> > The desktop manager will start if office is uninstalled or if no
> > profile is used. Other than that it hangs in all other cases. I'm
> > guessing it's something with MAPI but I haven't found a way to make
> > sure its installed properly or to fix it.



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