Re: Can't create a New Folder in Outlook

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From: Jocelyn Fiorello [MVP - Outlook] (jfiorelloNOSPAM_at_mvps.org)
Date: 06/30/04 

Date: Tue, 29 Jun 2004 21:29:13 -0400

If the workstation is running Windows 2000 or XP, the .PST file is likely
stored in a hidden folder, so you'd have to search hidden folders to find
any .PST files. Once you find it, make a backup just in case, then run the
repair utility. (Repair shouldn't touch her data, but it never hurts to
have a good, recent backup.) 

-- 
Jocelyn Fiorello
MVP - Outlook
*** Messages sent to my e-mail address will NOT be answered -- please
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In news:22c9c01c45df3$67bf8fa0$a301280a@phx.gbl,
John wrote:
> Hello:
>
> On one workstation here on our network (which has Outlook
> 2000), one workstation cannot create a new folder in her
> Inbox.  When she tries, she gets the error
> message "Outlook can't read the registry info".
>
> What can I do to eliminate this issue?
>
> The funny thing is that I did a search on her C drive in
> Windows Explorer and did not even see a .pst file to
> backup!
>
> Now, if I run the repair option from the Office CD, would
> that wipe out her e-mails and stuff?  I don't want to do
> that.
>
> Thanks, in advance, for any help that you can give.
>
> John

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