Re: Outlook 2002 coming through with reply but nothing is there
From: Tracy (anonymous_at_discussions.microsoft.com)
Date: 06/16/04
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Date: Wed, 16 Jun 2004 14:31:58 -0700
I don't think it's the fonts as they all have the exact
same version of Outlook and none are allowed to install
anything or download anything without me doing it for
them.
They all have the current updates.
They all use Word as their editor (same version).
It is not being sent by "send to recipient". It
originates in Outlook.
No Stationary is being used, it's not an option for them.
It is being sent in RTF
Thanks,
Tracy
>-----Original Message-----
>Have you checked what fonts are being used? Maybe
>one person is using fonts that the other does not have
>installed? Maybe the installed fonts are messed up and
>need to be replaced?
>
>Are they all using the same version of Outlook/Office?
>Are they all patched up to date?
>
>Anyone using Word as their editor?
>Are they sending messages from Word using the "Send
> to recipient..." option?
>
>Are they using Stationery? Do they have stationery
installed
>on their Outlook client?
>
>What format is the mail being sent in (HTML, RTF, etc)?
>
>--
>Nikki Peterson [MVP - Outlook]
>
>"Tracy" <anonymous@discussions.microsoft.com> wrote in
message
>news:1b69101c44fe9$0bb063a0$a401280a@phx.gbl...
>Confusing situation. ISP support has never heard of this
>problem, hopefully someone here has.
>
>3 people share a mailbox. One of them sends an e-mail.
>The recipient replies. The reply comes through just
>showing the original e-mail but not their reply. It also
>says it came from (for example) "candycane@abcdefg.com on
>behalf of candycane@abcdefg.com"
>
>Now, the weirdest thing is, not all 3 get the same thing.
>One of them may get it with the reply, and the other 2
>not. One of them may get it without the reply but upon
>closing Outlook and re-opening it, the reply is there. I
>contacted support and they walked me through looking in
>webmail on the server and it showed the reply. And it
>said nothing about so-and-so on behalf of so-and-so.
>
>The settings for all 3 users are set to leave messages on
>the server for a certain period of time (not that that has
>anything to do with it, but just in case...).
>
>Has anyone had any variation of this problem? Sounds like
>a glitch in Outlook to me as it doesn't come from just one
>specific recipient and it doesn't happen to all our users
>with other e-mail addresses through the same ISP and the
>ISP server shows the correct version with the reply...
>
>Please help!
>
>.
>
- Next message: Brian Tillman: "Re: outlook send preferences"
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