Re: Can any Microsoft person tell me if this is a bug?

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From: Diane Poremsky [MVP] (info_at_cdolive.com)
Date: 06/16/04 

Date: Wed, 16 Jun 2004 15:42:28 -0400

I'm not aware of any fixes for it, but if your company has a paid support
plan, you should definitely open an incident. 

-- 
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)
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"Lando" <lando@noemails.com> wrote in message 
news:%23drnjN6UEHA.412@TK2MSFTNGP10.phx.gbl...
> Is this a bug?
>
> We have Outlook/Exchange 2003 and the users are running in cached mode. 
> When
> a user recovers a deleted item from their deleted items folder it does not
> show up in their mailbox. If you look at the syncronization settings there
> is 1 item now on the server and 0 in the folder. The item does not come 
> down
> to the client even if you press F9. If you go into your Outlook web access
> the file is there but not on the client. If you take the user out of 
> cached
> mode it works every time.
>
> I have narrowed it down to a policy problem. When you set the policy,
> Emptytrash 1 (Empty Deleted Items Upon Exiting) the receoverd item is not
> downloaded to the client when in cached mode. As soon as you remove this
> policy the file appears.
>
> Can anyone shed some light on this on if it is a bug or something else and
> if so is there a fix. We do not want to turn off the policy to not empty
> trash because our users would NEVER empty it.
>
> Thanks!
>
>
>

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