Re: Dealing with the 0x800CCC0F error

From: Jim Nickerson (janickerson_at_nospam.nospam)
Date: 05/16/04 

Date: Sun, 16 May 2004 12:00:55 -0700

"Roxboy" <sdlpeolk@example.com> wrote in message
news:%23yrihKvOEHA.2260@TK2MSFTNGP10.phx.gbl...
> Matt wrote:
> > Occasionally when sending or receiving email, I get a
> > message that displays the following error and says "the
> > server responed '+ok' or '?k'"
> >
> > I looked this issue up on the Knowledge Base and they say
> > that the problem lies with Norton Antivirus 2003. The
> > best solution that either company can come up with,
> > however, is to turn off e-mail virus protection. And here
> > I thought that Microsoft was committed to security.
> >
> > Has anyone dealt with this problem, and if so, have the
> > come up with a less idiotic solution than the one in the
> > knowledge base?
>
> The most common cause of the 0x800CCC0F error message is a message
> in your mailbox on the server that's hanging the anti-virus program.
There are
> 3 ways to deal with this situation:
>
> 1) disable the anti-virus program's email scan, which you really don't
need. In the
> case of Norton, its Auto-Protect scan will still scan every file
downloaded to the
> computer, including email attachments.
>
> 2) if you have web access to your mailbox, open your mail account at the
webmail site
> then delete any unwanted or suspicious messages, especially spam.
Hopefully you'll
> delete the message that's hanging Norton.
>
> 3) configure Outlook for inbound ssl. This is effectively the same thing
as turning off
> Norton's email scan, as ssl encrypts the messages, which renders Norton
unable to
> scan the messages since all it sees is apparent random gibberish.
>
> If you just don't feel comfortable bypassing Norton's email scan you can
reactivate it
> after the problem message is removed from your mailbox on the mail server.
(If you
> enabled inbound ssl you can disable it after clearing the problem message
from the
> server.)
>
>
> Roxboy
>
>
Roxboy,
I find Outlook still errs on the "BAD" message even after disabling any
scanning, the error message changes to 0x8004210A.
There seems to be a "BUG" in Outlook due to some unexpected character
sequence in the "BAD" message.
Jim Nickerson