Re: Au Secour! Can't send email in Outlook 2002 & Outlook Express

From: Lanwench [MVP - Exchange] (lanwench_at_heybuddy.donotsendme.unsolicitedmail.atyahoo.com)
Date: 03/13/04 

Date: Sat, 13 Mar 2004 17:31:11 -0500

Check your firewall settings to make sure you didn't accidentally block
outbound port 25, presuming you use a firewall (you should!).

Can you telnet to the SMTP server in a command prompt?

telnet <name of SMTP server> 25 <enter>

and get a banner in reply? Are you set to authenticate to your SMTP server
if that is required?

Jennifer Granchi wrote:
> I really need help feel free to call 313-515-6452 or email
>
> I cannot send email through Outlook 2002 or Outlook
> Express. I contacted my ISP, Adelphia Powerlink, and they
> cannot help me. They said it is definitely an Outlook
> problem because I am able to send through their Internet
> Webmail.
>
> Here is my error message when I click the Send & Receive
> button:
>
> Task 'imap.umd.umich.edu - Sending' reported error
> (0x800CCC0F) : 'The connection to the server was
> interrupted. If this problem continues, contact your
> server administrator or Internet service provider (ISP).'
>
>
> Task 'mail.adelphia.net - Sending and Receiving' reported
> error (0x800CCC0F) : 'The connection to the server was
> interrupted. If this problem continues, contact your
> server administrator or Internet service provider (ISP).'
>
> When I test my settings in email accounts, here is my
> error message:
>
> Send test e-mail messge: Unable to logon to the outgoing
> mail server (SMTP). Please verify your SMTP server and -
> if your server requires authentication - the
> authentication informtion on the 'More Settings' pages.
>
> I verified everything. It seems to be correct to me. I
> used to be able to send and receive. Now, I can only
> send. I thought I had a virus, but used the removal tool
> and it displayed that I don't. I ran Norton and saw that
> it was quarantined, but a message said it was unable to
> be repaired. I reran Norton, and they found nothing
> after I ran the removal tool and deleted the quarantined
> virus. Here is the message from the Semantic removal
> tool:
>
> The default value of the registry key
> "SOFTWARE\Classes\scrfile\shell\config\command"
> is set to ""%1" %*".
> W32.Swen.A@mm has not been found on your computer.
>
> I also had the Netsky virus to, but I didn't open the
> attachment and therefore my PC didn't get infected.
>
> The weird thing is that I have Zone Alarm downloaded, and
> it disappeared. I wonder if the W32.Swen.A@mm had
> anything to do with that.