Re: Outlook 2003 can't open exchange mailbox
From: neo [mvp outlook] (neoheart_at_remove-heart.mvps.org)
Date: 03/08/04
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Date: Mon, 8 Mar 2004 04:49:30 -0800
how many entries are listed in the rpcdiag box? you should get 1 or 2 to
the global catalog server and 2 or 3 to the Exchange box providing Exchange
is not on a domain/global catalog server. what that dialog shows is how you
are connecting (tcp/ip vs http) and which might be hanging you up since the
global catalog server provides the directory (Global Address List) and the
Exchange server provides the information store (mailbox).
what i would do at this point is dialup diagnostic logging on the exchange
server and review the event logs to see if you are getting any permission
errors. by the way, don't rule out name resolution errors. i've found that
even putting in the fqdn of the exchange server in the profile properties,
that it is still possible to have odd name resolution issues when the
workstations fqdn doesn't match the exchange server. (this is especially
true if the dns server can do wild card matching)
"Justin" <anonymous@discussions.microsoft.com> wrote in message
news:897301c404d3$5ec536d0$a301280a@phx.gbl...
> Hi, have done that, not really sure what it is trying to
> tell me. The status is "established" over TCP/IP and the
> req/fail column reads 1/0. However I still get the error
> dialog "unable to open default folders" which closes
> Outlook (and the rpcdiag window) upon clicking OK.
>
> As I said before, Outlook can resolve my name from the
> address book and I can access Outlook Web Mail (thank
> God), so it doesn't appear to be a connectivity issue.
>
> Thanks,
> Justin
>
>
> >-----Original Message-----
> >Try starting Outlook with the /rpcdiag command line
> switch. This should
> >bring up a dialog to help diagnose if Outlook is hanging
> up on establishing
> >a connection to the global catalog server(s) or Exchange.
> >
> >"Justin" <anonymous@discussions.microsoft.com> wrote in
> message
> >news:8e7201c404b8$83d45200$a101280a@phx.gbl...
> >> I am logging in to the domain, FWIW I am also a domain
> >> administrator (the other account tested with was not).
> >>
> >> Thanks,
> >> Justin
> >>
> >>
> >> >-----Original Message-----
> >> >Are you logging into the domain exchange is in or with
> a
> >> local account?
> >> >
> >> >"Justin" <anonymous@discussions.microsoft.com> wrote in
> >> message
> >> >news:0caf01c404b0$ff1e7d80$3501280a@phx.gbl...
> >> >> Hi, I just installed the evaluation edition of Office
> >> 2003
> >> >> (upg from OL2000) but I cannot open my Exchange 2000
> >> >> mailbox. The error message says "Unable to open you
> >> >> default mail folders. The Microsoft Exchange Server
> >> >> computer is unavailable. Either there are network
> >> problems
> >> >> of the Microsoft Exchange Server computer is down for
> >> >> maintenance."
> >> >>
> >> >> I have removed all mail profiles and re-created one
> with
> >> >> just Exchange Server mailbox (name resolution was
> fine).
> >> >> No joy. I can open Outlook if the profile is set to
> >> >> personal folders, so it's not Outlook per se. I can
> open
> >> >> my mailbox through Outlook Web Access, so it's not
> >> server
> >> >> connectivity (and the same problems occur under
> another
> >> >> mailbox name). A colleague also installed the trial
> >> >> software at the same time on the same network and has
> >> the
> >> >> same problem. The problem does not occur on OL2000 or
> >> XP.
> >> >>
> >> >> In case it helps, if I open to Personal Folders but
> have
> >> >> Exchange Mailbox in the profile, Outlook opens. If I
> try
> >> >> to then open the exchange mailbox I get the following
> >> >> error: "Unable to expand the folder. The set of
> folders
> >> >> could not be opened." If I click Show Help, I get:
> >> >>
> >> >> "This error usually appears if the OST or PST file
> you
> >> are
> >> >> using is:
> >> >> * Unavailable
> >> >> * Protected with file permissions
> >> >> * On a share on a server and the network is down
> >> >> * Corrupt
> >> >> To correct this problem, store the OST or PST file on
> >> the
> >> >> local computer.
> >> >> You may also want to run the scanost.exe and
> scanpst.exe
> >> >> tools to verify file integrity."
> >> >>
> >> >> There are no OST files involved here and the PST is
> the
> >> >> one that opens!
> >> >>
> >> >> I can see that this error has been posted on a few
> other
> >> >> sites but nobody seems to have a fix. Microsoft won't
> >> help
> >> >> us because it's evaluation software (so how are we
> >> >> supposed to evaluate it???).
> >> >>
> >> >> Anyone have any ideas?
> >> >>
> >> >> Thanks,
> >> >> Justin
> >> >
> >> >
> >> >.
> >> >
> >
> >
> >.
> >
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