Re: outlook stinks - can't send emails!
From: Jeff Stephenson [MSFT] (stephenson_at_online.microsoft.com)
Date: 03/02/04
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Date: Tue, 2 Mar 2004 08:59:49 -0800
What version of Outlook do you have? Could you turn on diagnostic logging
(see http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300479) and
post the OPMLog.log file (preferably as an attachment) after trying to send
a message?
-- Jeff Stephenson Outlook Development This posting is provided "AS IS" with no warranties, and confers no rights "Derek Upson" <dwupson@verizon.net> wrote in message news:0nY%b.5000$TF2.593@nwrdny02.gnilink.net... > Jeff, thanks for the reply. This computer only has 1 mail account set-up. > furthermore, like i said, it even fails when trying to test account > settings. furthermore, i can go to another computer on their home network, > open up outlook on that computer, and everything works great. it is > definitely something with outlook on this new Dell computer that we have. > it worked fine for the first month.....but all of a sudden it has turned > into a nightmare. > > any other thoughts? > > > "Jeff Stephenson [MSFT]" <stephenson@online.microsoft.com> wrote in message > news:OhyphNa$DHA.2336@TK2MSFTNGP11.phx.gbl... > > For some reason Verizon is breaking the connection, not Outlook. As I > > responded in an earlier post, this may be a result of having multiple > > accounts that point to the same server. Some ISPs are very touchy about > > more than one connection being made to their server by a given machine, > and > > that may be why they're dropping your connection. If you do have more > than > > one account, try disabling send/receive for all but one and see if that > > works. Not that this is the way you'd want to run, but we're trying to > > track down what's going wrong... > > > > -- > > Jeff Stephenson > > Outlook Development > > This posting is provided "AS IS" with no warranties, and confers no rights > > > > > > "Derek Upson" <dwupson@verizon.net> wrote in message > > news:qMv%b.9691$ax2.5946@nwrdny03.gnilink.net... > > > I am getting real frustrated. i have uninstalled outlook and > reinstalled > > > it. i have tried everything that i can think of (even disabled > anti-virus > > > software after doing a complete scan of the computer). nothing will > work. > > > does anyone know why i can receive emails no problem and when you click > on > > > test account settings everything works except for sending an outgoing > > > message? below are some of my previous posts. > > > > > > > > > > > > > > > i have tried that with no luck. i have mcaffee anti-virus online and i > > > disabled it. after disabling it, the same problem continued. anything > > else > > > that could cause this. i have already uninstalled and reinstalled the > > > software. > > > > > > > > > "Jeff Stephenson [MSFT]" <stephenson@online.microsoft.com> wrote in > > message > > > news:eRnhT#A$DHA.3668@TK2MSFTNGP09.phx.gbl... > > > > Do you have any anti-virus software installed on the machine that's > > having > > > > the problem? That has been known to interfere with Outlook's > > connections. > > > > Try disabling it if you have it, and if the problem goes away, check > > with > > > > the vendor for an update to fix the problem. > > > > > > > > -- > > > > Jeff Stephenson > > > > Outlook Development > > > > This posting is provided "AS IS" with no warranties, and confers no > > rights > > > > > > > > > > > > "Derek Upson" <dwupson@verizon.net> wrote in message > > > > news:E4c%b.236$S9.119@nwrdny01.gnilink.net... > > > > > whenever I try replying to an email....i get an error message that > > says: > > > > > > > > > > "the connection to the server was interupted. if the problem > > continues, > > > > > please contact your server administrator or ISP. the server > reponded: > > > > 421 > > > > > out006.verizon.net Lost Connection to [141.149.XXX.YY]" > > > > > > > > > > for the ip address, i replaced the last numbers with letters to > > protect > > > > the > > > > > actual address. i am behind a linksys firewall, but that has never > > > > mattered > > > > > and i have a second computer that i can use outlook on with no > > problem. > > > > on > > > > > this computer though...the message just gets stuck in the outbox. > if > > i > > > > > strip away all of the body and try sending, no problem. if i go > into > > > the > > > > > account details and click on "Test Account Settings", everything > works > > > > > except for "send test message". for that, i get an error message > > saying > > > > > that it was unable to send test message. Please verify the email > > > address > > > > > field. any ideas what could be wrong....i am going nuts!??! > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > >
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