Re: Outlook 2000 Inbox appears empty but isn't!
From: Tony Welsby (Tony.G.Welsby_at_generationtechs.co.uk)
Date: 02/25/04
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Date: Tue, 24 Feb 2004 16:12:53 -0800
Hi Milly,
Many Thanks for your advice/prompt response.
Unfortunately this fix did not work either. I gave it a
try even though there were several other PCs set-up in the
same way and were working. The problem is just isolated
to this PC, although I don't know if it is directly
related to the previous virual infection.
Another user posted a suggestion, which seems to be "down
the right track". He suggested that the "Outlook Today"
file may be corrupt and suggested a basic test procedure
which proved to be useful. Please see other Response to
my original posting.
The trouble is I don't know how to replace a corrupted
Outlook today file! Again please see my counter response
to the other user's posting to see what I have tried so
far.
Any help you could offer will be greatly appreciated.
Many Thanks again,
Tony Welsby
>-----Original Message-----
>Did you look at this article?
>
>OL2000: You Cannot Receive New E-mail Notifications in
Environments That Use
>the Network Address Translation
>http://support.microsoft.com/default.aspx?scid=kb;en-
us;304849&Product=out2K
>
>--
>Milly Staples [MVP - Outlook]
>
>Post all replies to the group to keep the discussion
intact. Due to
>the (insert latest virus name here) virus, all mail sent
to my personal
>account will be deleted without reading.
>
>After searching google.groups.com and finding no answer,
Tony Welsby asked:
>
>| Hi,
>|
>| I've got a customer who has a strange problem in Outlook
>| 2000. His PC was running Win XP and Outlook (Office)
2000
>| SP1 when I first investigated this problem.
>|
>| When he opens Outlook, "Outlook Today" is displayed, but
>| when he looks at his Calendar it is empty. Also when he
>| opens his Inbox he sees the list of emails for a few
>| seconds, but cannot do anything with them (because the
PC
>| seems to be waiting or processing something). When he
can
>| eventually click on them, all of the details disappear
>| (i.e. No summary of emails listed!). He can highlight
>| where the emails should be and read some of the mails,
but
>| it's obviously not right.
>|
>| He claims his PC was infected with "a virus", but he
>| managed to get rid of the virus himself. There is
>| evidence of a virus infection (RPC service set to reboot
>| PC on failure etc.) which I have corrected.
>|
>| So Far I have tried the following:
>| 1. Full Virus Scan with McAfee/NAI Stinger tool.
>| 2. Full Virus Scan with Customer's Prog. (Norton AV
2003)
>| 3. Full Virus Scan with my Prog. (McAfee v7.0)
>| - All as a precaution, but No Viruses Found.
>| 4. Tried Inbox Repair Tool.
>| 5. Tried Office Repair Mode.
>| 6. Re-Installed Office 2000 SP1 from original CD.
>| 7. Installed all up-to-date Office Updates.
>| 8. Installed all up-to-date Windows XP Updates.
>|
>| The problem still exists, but is less troublesome now.
>| However again it is still not right and my customer is
>| losing confidence in his Email system.
>|
>| NOW... When he opens Outlook, he gets "Outlook Today"
and
>| when he clicks on Inbox etc. he gets the same empty
>| listing. BUT... when he clicks on something else, (i.e.
>| not "Outlook Today") and then back into Inbox - Hey
>| Presto! his mails appear, and he can use his email
>| normally (until he either goes to Outlook Today, or
closes
>| and re-opens Outlook!).
>|
>| Now I'm running short of ideas and don't want to upset
the
>| customer by telling him to just "put up with it".
>|
>| After looking through the Knowledgebase I'm considering
>| using the Inbox Crop Tool, although he doesn't have that
>| many emails. OR... I've also considered re-installing
>| MAPI etc. Maybe even exporting all of his data,
removing
>| Office altogether and re-installing it from scratch???
>|
>| Anyone got any ideas???
>|
>| Any Help would be Greatly Appreciated!
>| Many Thanks,
>| Tony Welsby (UK)
>| T: +44 (0)7770 978043
>| E: Tony.G.Welsby@generationtechs.co.uk
>
>
>.
>
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