Re: Are these forums a waste of time?

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From: Barbara Graham (barbaragraham_at_aol.com)
Date: 02/10/04 

Date: Mon, 9 Feb 2004 19:39:46 -0500

To Tedd: Actually, regarding your not-so-oblique AOL reference, I have been
a systems administrator for about 20 years, which is probably why the
questions I post here are things that don't have easy answers. You really
have no way of knowing why anyone in particular uses AOL for their personal
email.

To Russ: Thank you for your reply. It makes a lot of sense.

"Tedd Riggs" <T_Riggs@MSN,C0M> wrote in message
news:%23toHXe27DHA.1000@TK2MSFTNGP11.phx.gbl...
> Well I disagree with your analysis of the newsgroup totally.
> Yes the statement "they always get an answer or a referral" is not
correct.
> There are some questions that people do not have an answer for, or perhaps
> that exact same question was asked by the same person on another group or
> another person in the group, the people (MVP's and general users) also
just
> plan miss some of them.
>
> However, if you care to go back a few days, I think the percentage of
> answered questions is rather high, for a totally free service, I do not
see
> how one can complain. Also alot of the people get the answer direct in a
> email as they when they ask the question, also email the question to
people
> they have seen answer questions in here.
>
> If these forums are such a waste of time, then why are they known
worldwide,
> quoted time after time in google forums and many other forums that pick up
> these forums ? That is a tremendous amount of people "wasting time for no
> reason", for some reason, if the groups were useless, I do not think you
> would see to many posts in here. If you look at the read records, there
have
> been 10816 posts since about Dec 15th. I do not think all those people
feel
> its a waste. Perhaps for you it is and AOL answers all your questions ?
>
> Tedd Riggs
> PDA Square Content Developer
> www.pdasquare.com
>
>
> > "Barbara Graham" <barbaragraham@aol.com> wrote in message
> > news:esvGU117DHA.3804@tk2msftngp13.phx.gbl...
> > > I have to completely disagree with this statement: "When someone
posts
> a
> > > lucid question with enough information to be understood, they always
get
> > an
> > > answer or a referral." It appears to me that many times when there is
> no
> > > answer, or when Microsoft has not yet acknowledged the problem, none
of
> > the
> > > MVPs even respond to say so.
> > >
> > > The questions that receive answers here are procedural or "how to"
> > questions
> > > more than anything else. For the most part the MVPs wouldn't
actually
> > need
> > > to spend their time answering "how to" questions, as other Outlook
users
> > > could usually answer them. It would help a lot more if the MVPs could
> be
> > > used as laisions between users and Microsoft regarding actual problems
> > with
> > > the software.
> > >
> > > Yes, I am aware of and am currently using Microsoft email support, and
> if
> > > necessary after this process is exhausted will use telephone support.
> But
> > > it is frustrating that this forum seems only to be for "how to" and
not
> to
> > > bring to light and perhaps acknowledge actual issues with the
software.
> > >
> > >
> > > "No Spam" <nospam@nospam.com> wrote in message
> > > news:q5fe205r29fsa7iuke38467857oifv7tu8@4ax.com...
> > > > You're kidding, right? This has to be a troll post....
> > > >
> > > > But I'll bite.
> > > >
> > > > The *.outlook.* heirarchy groups are some of the busiest serious
> > > > groups on USENET (*.excel.misc is real close). Behind these forums
> > > > are anyone who cares to help, and many of them are recognized MVPs
> > > > and/or authors of some very fine books. All of 'em are volunteers.
> > > > Sally and Sue and Jocelyn and Lanwrench and Neo and Roady and Russ
> > > > and....) contribute thousands - of posts each week. And that does
> > > > not count some of the email on the side.
> > > >
> > > > When someone posts a lucid question with enough information to be
> > > > understood, they always get an answer or a referral. Even when the
> > > > posts are off-topic or not even about OUTLOOK, the poster is usually
> > > > given a recommendation where to get help.
> > > >
> > > > My guess is that you originally posted your question on
> > > > www.outlookforum.com and it showed up on USENET, where I am reading
> > > > it. That "forum" represents a moderated (i.e. filtered) view of the
> > > > OUTLOOK help available on USENET. I also noticed that you signed up
> > > > for that service on 2/3/04, have contributed a whopping three posts
> > > > (including the present "Are these forums a waste of time?")
> > > >
> > > > Well, you can't say your posts don't get answered....
> > > >
> > > > /Cal/
> > > >
> > > >
> > > > On Sat, 7 Feb 2004 18:57:32 -0600, Hoseman
> > > > <Hoseman.11an21@outlookforum.com> wrote:
> > > >
> > > > >
> > > > >Looking at the views that threads get hardly anybody looks at the
> > > > >threads that get posted.
> > > > >
> > > > >Who is actually behind these forums and are they going to appoint
> > > > >anyone - or look at some sort of solution - to help any of the
people
> > > > >here? Otherwise what is the point of setting this place up in the
> first
> > > > >place?
> > > > >
> > > > >Great idea but not much use if there is no feedback.
> > > > >
> > > > >
> > > > >------------------------------------------------
> > > > >~~ Message posted from http://www.ExcelTip.com/
> > > > >~~View and post usenet messages directly from
> > http://www.ExcelForum.com/
> > > >
> > >
> > >
> >
> >
>
>

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