Re: Account Forms

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: Sue Mosher [MVP-Outlook] (suemvp_at_outlookcode.com)
Date: 10/02/04 

Date: Fri, 1 Oct 2004 20:24:52 -0400

BCM sometimes has what's known as a "forms cache" problem. Clearing the
cache usually fixes it. Choose Tools | Options | Other | Advanced Options |
Custom Forms, then click Manage Forms, then Clear Cache. If simply clearing
the cache doesn't fix the issue, try the other steps detailed at
http://support.microsoft.com/default.aspx?scid=kb;en-us;836558

The bulk of the forms cache issues in Outlook 2003 are fixed in Service Pack
1, so you should also install Office 2003 Service Pack 1 as well as BCM SP1.

Patricia Cardoza explains how to customize BCM forms at
http://blogs.officezealot.com/cardoza/archive/2004/05/12/652.aspx 

-- 
Sue Mosher, Outlook MVP
Author of
     Microsoft Outlook Programming - Jumpstart for
     Administrators, Power Users, and Developers
     http://www.outlookcode.com/jumpstart.aspx
"kara" <kara@discussions.microsoft.com> wrote in message 
news:4F46ECE0-0F5D-4349-91B8-47D6A468BE4D@microsoft.com...
> In Outlook 2003 with Business Contact manager, I was trying to re-format 
> the
> account template/form.  I clicked on the "design a form" option and 
> proceeded
> to refigure the account form.  I tried to publish it, and the option to do 
> so
> was gray, it wouldn't let me.  Somehow, something got published because 
> when
> I go to the account form now, it's part of the form I was attempting to 
> make.
> But, for some reason, the Account History portion is automatically linked 
> to
> my Inbox, and if I delete the messages in the History, it deletes them 
> from
> my Inbox.
>
> Also, when I try to create a new account, i get a message that Business
> Manager has to close.
>
> I have no idea what has gone wrong, but I can't have my Inbox being linked
> to the Account form, and I would like to use the Account
> option..............please help.  Thanks.

Relevant Pages

  • Re: Account Forms
    ... Sue Mosher, Outlook MVP ... >I thought of trying this - but I am afraid of what clearing the forms cache ... >>> I go to the account form now, it's part of the form I was attempting to ... >>> my Inbox, and if I delete the messages in the History, it deletes them ...
    (microsoft.public.outlook.program_forms)
  • Re: BCM2003 Account form problem
    ... BCM sometimes has what's known as a "forms cache" problem. ... Sue Mosher, Outlook MVP ... When I click on an existing account, ... "The custom form could not be opened. ...
    (microsoft.public.outlook.contacts)
  • Re: Outlook 2003 username cache
    ... Teach Yourself Outlook 2003 in 24 Hours ... weeks ago, I needed to test out another account, thus I logged into ... Outlook with a different username. ... or is there a way I can clear the cache and reset it to ...
    (microsoft.public.outlook)
  • Re: Urgent BCM problem
    ... If simply clearing the cache doesn't fix the issue, ... Sue Mosher, Outlook MVP ... >> When I try to open any account in BCM, I get the message "The custom ... Outlook will use an Outlook form instead...". ...
    (microsoft.public.outlook.contacts)
  • Re: Account Forms
    ... I thought of trying this - but I am afraid of what clearing the forms cache ... >> I go to the account form now, it's part of the form I was attempting to ... >> my Inbox, and if I delete the messages in the History, it deletes them ...
    (microsoft.public.outlook.program_forms)