Re: Resource scheduling is one action behind

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From: Sue Mosher [MVP-Outlook] (suemvp_at_outlookcode.com)
Date: 08/27/04

  • Next message: Sue Mosher [MVP-Outlook]: "Re: Radio Buttons won't fill in on custom form" 
    Date: Fri, 27 Aug 2004 19:03:08 -0400

    Have you checked whether you get the same behavior in Cached Exchange mode
    and classic online mode? 

    -- 
Sue Mosher, Outlook MVP
Author of
     Microsoft Outlook Programming - Jumpstart for
     Administrators, Power Users, and Developers
     http://www.outlookcode.com/jumpstart.aspx
"Neil Dittmar" <anonymous@discussions.microsoft.com> wrote in message 
news:0b6001c48b7f$8253e460$a301280a@phx.gbl...
> Hello all,
>
> We currently run Small Business Server 2003 (Exchange
> Server 2003 / Windows 2003 Server environment) with a mix
> of Windows 2000 and Windows XP based client machines.  All
> clients are using Outlook 2003.  We have programmed a
> custom form for event scheduling (used instead of the
> default appointment form) and have allowed users to book
> any created resource according to their individual needs.
>
> The users are experiencing a problem when they attempt to
> book one or more resources.  The problem is that the Busy
> Status for the resource in the appointment is always one
> behind what it actually should be in the scheduler.  For
> example, If the busy status on an appointment is set to
> Tentative and I change it to Busy, resend, reopen the
> appointment and check the Scheduling tab all attendees
> will be updated with the new information.  However the
> resource will still show it's busy status on the schedule
> as being Tentative.  If I resend the appointment, reopen
> and check the Scheduling tab, the resource updates
> correctly to busy.  This happens consistently with our
> custom appointment form as well as the default appointment
> form in Outlook.
>
> After calling Microsoft support, I was told that this
> issue may be based on what the representative
> called "hidden rules" and timing constraints that Exchange
> uses when updating scheduler information.  However, this
> does not seem to be the case since busy status for the
> resource is updated correctly on a resend.  If these
> actions were being placed in some kind of queue, I would
> assume that they would pile up rather than performing any
> action.  It is also important to note that no matter how
> much time lapses, the resource schedule never updates
> properly on a single send.  It is only when the
> appointment is reopened and resent that the resource
> schedule updates properly.
>
> Any help, information, or suggestions would be greatly
> appreciated.
>
> Thanks,
>
> Neil Dittmar
> Software Developer
> Aurora Information Systems
  • Next message: Sue Mosher [MVP-Outlook]: "Re: Radio Buttons won't fill in on custom form"

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