Re: Telephone # for technical support via long distance charges??
From: Lanwench [MVP - Exchange] (lanwench_at_heybuddy.donotsendme.unsolicitedmail.atyahoo.com)
Date: 03/13/05
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Date: Sun, 13 Mar 2005 11:01:49 -0500
StargateFan wrote:
> For over a year now, I've been trying and trying to find the solution
> to printing out information pertaining to the flags in an email
> message in Outlook 2000. Sometimes the date/time print for flagged
> email messages that have been ticked in the "completed" box for the
> flag, and sometimes this date/time _don't_ print at all though the
> rest of the flag information does (a fact which renders this feature
> completely useless when it doesn't print). No-one in various O2K ngs
> has been able to help so it seems to me that they don't know the
> solution.
Probably true, if you have tried reposting & changing the format/syntax of
your question.
>
> I really, really need to resolve this. A few years back I stumbled
> onto this feature and it's been a god-send in many contracts. Well,
> in this one particularly, I really must have the resolution as I'm
> taking care of BFs (bring forwards) for a Director General in a govt
> dept I'm in. I simply cannot afford to work as I have been esp. when
> using the flag feature eliminates the problem when closing a BF and
> stapling the final printout of the email thread(s).
>
> But as I said, over a year now and 3 fruitless enquiries and no-one
> bothers to even respond to say anything other than that everyone is
> volunteering their time and if no-one answers it's because they don't
> know.
What makes you think this is not the most reasonable answer, given that it
is probably true?
> Well, someone has to know.
Someone may. Perhaps they don't frequent these groups. Perhaps they're
buried deep in a Microsoft development bunker in Montana. Chi sa?
> It's inconceivable that there is
> not a solution to this problem (never mind that it would take so long
> to find out <sigh>).
Sometimes, you get what you pay for.
NB: "inconceivable" always reminds me of "The Princess Bride" - "I don't
think that word mean what you think it mean." ;-)
> Pls, pls, can anyone provide one of those technical support numbers
> that one pays via the telephone long distance charges rather than a
> charge up-front via credit card? I have no credit card so paying a
> bulk sum is not possible. I live in Canada, too, so probably a Cdn #
> would be most useful, too. I have used the Corel number that works
> this way, so hopefully MS does, too. The idea is that I believe the
> co. providing support gets some revenue from the long distance fees
> (?), though I'm not 100% sure about that.
Since you already know that nearly everyone in here is a volunteer, and not
an Microsoft employee (even those are volunteering their time when they drop
by occasionally) you must know that it's really unlikely that anyone in here
can answer even this.
I suggest that you go straight to the source...call Microsoft's main support
# and ask the switchboard operator what your options are.
If you have an ATM/debit card with a mastercard/visa logo on it, you can
most likely use that (I don't know whether you have those in Canada).
Note also that OL2000 is old, and is no longer a supported application.
Before even calling MS:
* Is OL2000 patched *to the gills* with the latest SP for Office?
* Is this entirely reproducible on any computer/version?
* Have you tried testing this with, say, OL2003? OL2002? If either of those
works as you wish, use it instead. If it isn't part of your gov't
department's standard "supported desktop build," tell whomever needs this
information that you'd love to help them, but the software you're being
forced to use does not have this feature, or it's buggy in the version
you're using, and there's nothing you can do about it.
(I admit I have never tried this at all as it isn't something I've ever had
a need for.)
>
> Also, PLEASE, it has to be a number where I can get a definitive
> answer. I cannot afford to pay only to hear that they don't know
> solution. <g>
There will always be issues that stymie even third-tier tech support people.
A lot of things are beyond their control, including whatever else is
installed/malfunctioning/etc on your computer, your printer, whatnot. Hence
my question about 'completely reproducible'. And given that as I said,
you're using old/unsupported software, there may not be anything they can
do....
>
> Thanks so much! I really, really appreciate any help in advance re
> this.
Best of luck to you....
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