RE: Adware attack, outlook won't load
- From: "Jocelyn Fiorello [MVP - Outlook]" <JocelynFiorelloMVPOutlook@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Tue, 29 Nov 2005 15:07:02 -0800
Try running the free versions of SpySweeper and Spybot Search & Destroy also.
If those don't help, I found an internet forum thread yesterday which might
also help -- you can find it at
http://geekstogo.com/forum/index.php?act=ST&f=37&t=49076
Let me know what happens...
--
Jocelyn Fiorello
MVP - Outlook
*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***
"Louise" wrote:
> I ran ad-aware (free version), Drive Hound (free version), and have AVG
> virus. Louise
>
> "Jocelyn Fiorello [MVP - Outlook]" wrote:
>
> > It sounds as if you might still have some malware on your machine. What
> > adware/spyware/malware programs have you run? There are quite a few
> > available and some catch things that others don't.
> >
> > --
> > Jocelyn Fiorello
> > MVP - Outlook
> >
> > *** Messages sent to my e-mail address will NOT be answered -- please reply
> > only to the newsgroup to preserve the message thread. ***
> >
> >
> > "Louise" wrote:
> >
> > > I created a new profile and set it as the default one. (I couldn't find a
> > > way to tell Outlook to look for a new profile.) Unfortunately Outlook still
> > > won't open. When I rebooted, I get the error message: "Runner Error, Invalid
> > > Backweb appl. id: 1940576. Not sure if this is related to the problem but
> > > the message appeared after I tried reinstalling Outlook, etc. Thanks for
> > > your help. Louise
> > >
> > > "Jocelyn Fiorello [MVP - Outlook]" wrote:
> > >
> > > > Try creating a new mail profile via Control Panel | Mail | Show Profiles, and
> > > > make sure you set Outlook to prompt for a new profile when you open it. If
> > > > it opens with the new profile, you will need to add your e-mail accounts and
> > > > .PST file to the new one, but you shouldn't lose any data.
> > > >
> > > > --
> > > > Jocelyn Fiorello
> > > > MVP - Outlook
> > > >
> > > > *** Messages sent to my e-mail address will NOT be answered -- please reply
> > > > only to the newsgroup to preserve the message thread. ***
> > > >
> > > >
> > > > "Louise" wrote:
> > > >
> > > > > No, it won't open that way either. I've tried removing and reloading Outlook
> > > > > Office, using the software repair option, everything I can think of. I'm
> > > > > also still getting popup adware despite running the most recent virus and
> > > > > anti-piracy software. I'm desperate. Thanks for any help. Louise
> > > > >
> > > > > "Jocelyn Fiorello [MVP - Outlook]" wrote:
> > > > >
> > > > > > Will Outlook open in Safe mode? Try clicking Start | Run and typing
> > > > > > outlook.exe /safe in the box, then clicking OK.
> > > > > >
> > > > > > --
> > > > > > Jocelyn Fiorello
> > > > > > MVP - Outlook
> > > > > >
> > > > > > *** Messages sent to my e-mail address will NOT be answered -- please reply
> > > > > > only to the newsgroup to preserve the message thread. ***
> > > > > >
> > > > > >
> > > > > > "Louise" wrote:
> > > > > >
> > > > > > > Accidentally clicked on ad to improve Outlook. Adware downloaded. I've
> > > > > > > removed it but still have pop-ups. Outlook won't open. Have removed and
> > > > > > > reinstalled it. Have run virus and spyware programs. Suggestions?
.
- References:
- RE: Adware attack, outlook won't load
- From: Jocelyn Fiorello [MVP - Outlook]
- RE: Adware attack, outlook won't load
- From: Louise
- RE: Adware attack, outlook won't load
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