RE: Outlook 2003 does not remember 'safe senders'
- From: v-wweng@xxxxxxxxxxxxxxxxxxxx ("Winfred Weng [MSFT]")
- Date: Mon, 29 Aug 2005 05:04:55 GMT
Hi,
Thank you for posting here! My name is Winfred, and I will be working with
you on this issue.
According to your update, I understand that you would like to add some
senders into Outlook Safe Senders List so that Outlook will download HTML
pictures in the messages sent by these senders. Based on my experience, I
would like to provide you with the following steps to troubleshoot this
issue:
1. Right click the Info Bar of an HTML message and click "Add Sender to
Safe Senders List". After this, please go to Tools menu -> Options -> Junk
E-mail -> the Safe Senders tab, and check whether the sender has been
successfully added into the Safe Senders List.
2. If so, this issue on your end is most likely related to the Automatic
Picture Download Setting. Based on my knowledge, if we want Outlook to
automatically download HTML pictures in the messages from those safe
senders, we need to enable this option in the Automatic Picture Download
Setting. To do this, please follow the steps as below:
(1) Start Outlook and click Tools menu -> Options.
(2) On the Security tab, click "Change Automatic Download Settings".
(3) In the "Automatic Picture Download Settings" dialog box, select the
"Don't download pictures or other content automatically in HTML e-mail" and
the "Permit downloads in e-mail messages from senders and to recipients
defined in the Safe Senders and Safe Recipients Lists" check boxes.
More information is documented in the following Microsoft KB article:
How to use the Automatic Picture Download Setting feature to determine
http://support.microsoft.com/?id=831608
Does the step above help resolve this issue?
If this issue persists after we make sure we have enabled all the correct
options, please try the following suggestions:
1. I suggest that we create a new profile in Outlook. A new profile is a
new environment for us to use Outlook. To create a new profile is only for
a test to see if the problem is related to the corrupt profile of Outlook.
Creating new profile will not do any damage to the old profile. Please
follow the steps in the Microsoft KB article below:
How to create a new e-mail profile in Outlook 2003
http://support.microsoft.com/?id=829918
If this issue disappears in the new profile, we can use the method provided
in the following KB article to restore data to this new profile:
OL2002: How to Back Up, Restore, or Move Outlook Data
http://support.microsoft.com/?id=287070
Note: This article also applies to Outlook 2003.
2. If this issue persists, please start Outlook Safe Mode to test the
issue. Outlook Safe Mode will disable all extensions, corrupted resources,
files, registries, or templates.
1. Click Start, and then click Run
2. Type "Outlook.exe /safe" and click OK. (Without quotation marks but
there is a space in front of "/")
Also I suggest that we follow the steps below to manually disable all the
third party add-ins in Outlook. In this way we check if this issue is
caused by the conflicts between Outlook and some third party add-ins.
1. Start Outlook and choose Tools --> Options.
2. On the Other tab, click Advanced Options...
3. Click Add-In Manager... and COM Add-Ins...
4. Click to clear all the checkboxes in the list.
5. Click OK three times to close the Options.
6. Restart Outlook.
I hope the information above is helpful.
Please try the suggestions above and let me know the results at your
earliest convenience. If anything in my post is unclear, feel free to let
me know.
Have a good day!
Thanks & regards,
Winfred Weng
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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- Follow-Ups:
- Thanks Winfred, you solved the problem for me!
- From: Microsoft
- Re: Outlook 2003 does not remember 'safe senders'
- From: Brian Tillman
- Thanks Winfred, you solved the problem for me!
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