Re: Norton IS 2005 Breaks Email

From: Jody (Jody_at_discussions.microsoft.com)
Date: 02/25/05

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    Date: Fri, 25 Feb 2005 12:55:08 -0800

    Thank you Ken I will give that a try!

    "Ken Slovak - [MVP - Outlook]" wrote:

    > Disable email scanning for incoming/outgoing emails. That's what is breaking
    > things. Symantec doesn't follow the rules on how to do things and ends up
    > breaking your email connections. Only they can fix it but if they ever will
    > is another question.
    >
    > --
    > Ken Slovak
    > [MVP - Outlook]
    > http://www.slovaktech.com
    > Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003
    > Reminder Manager, Extended Reminders, Attachment Options
    > http://www.slovaktech.com/products.htm
    >
    >
    > "Jody" <Jody@discussions.microsoft.com> wrote in message
    > news:4301F386-BBFD-4BDB-8D16-1359487F25E6@microsoft.com...
    > > Norton Internet Security 2005 is installed on a newly rebuilt W2k SP4
    > > workstation where the drive was wiped before the re-build. Standard
    > > software
    > > ins installed, Office 2002, Photoshop etc. No viruses or spyware present
    > > as
    > > best I can tell. This is a standard configuration I have personally run
    > > without issue which includes NIS 2005.
    > >
    > > Norton in generating the below mentioned error message that ends up
    > > breaking
    > > email communications in Outlook (ISP is CableOne - they point to Norton)
    > > I
    > > have uninstalled and re-installed the application several times and
    > > carefully
    > > went over all settings, rules etc. When NIS is completely disabled or
    > > uninstalled this problem goes away.
    > >
    > > I have seen this error well documented on private geek message boards,
    > > nothing on Symantec or Microsoft. I am not able to find a fix only
    > > comments
    > > about there being some service or process conflict.
    > >
    > > I have used msconfig to try to narrow it down with intermittent results.
    > > Just when I think I found the offending service, I return to normal start
    > > up
    > > settings with the perceived offending service stopped or removed from the
    > > registry RUN keys and the problem returns. I was looking at qttask.exe
    > > (QuickTime) and the nVidia driver. But after uninstalling those items
    > > completely I still had the problem.
    > >
    > > So here is what happens:
    > >
    > > I test email send / receive and it works. Then I run a tracert. At about
    > > 16 hops, sometimes earlier, the CPU spikes to about 80% Usage and the
    > > error
    > > is generated. This error appears to ALWAYS be associated with a CPU Usage
    > > spike. This is documented on the boards and I can consistently repeat
    > > this.
    > > After the error, mail breaks and the main NIS ccApp.exe process ends. You
    > > have to re-boot to reload NIS.
    > >
    > > Tracert is not the only thing that generates this error, it does happens
    > > in
    > > Outlook, the original symptom. I just used tracert to force it to observe
    > > the CPU and see if it was consistently repeatable, which it is.
    > >
    > > ERRORS:
    > >
    > > Microsoft Visual C++ Runtime Library:
    > > --------------------------------------------------------------------------
    > > Runtime Error!
    > >
    > > Program C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    > >
    > > This application has requested the Runtime to terminate it in an unusual
    > > way.
    > > Please contact the application's support team for more information.
    > > --------------------------------------------------------------------------
    > >
    > > I do occasionally get the following error but have not yet isolated what
    > > generates it or if it is related.
    > >
    > > Program Error:
    > > --------------------------------------------------------------------------
    > > CCAPP.exe has generated errors and will be closed by Windows.
    > > You will need to restart the program,
    > >
    > > An error log is being created.
    > > --------------------------------------------------------------------------
    > > This error does not seem to break anything. I have not been able to find
    > > an
    > > error log. and these are the only Events I have encountered but can not
    > > connect them directly There are NO roaming profiles configured. This is a
    > > single machine environment.
    > >
    > > Event Type: Error
    > > Event Source: Userenv
    > > Event ID: 1000
    > > Description: Windows cannot unload your registry file. If you have a
    > > roaming profile, your settings are not replicated. Contact your
    > > administrator.
    > > DETAIL - Access is denied. , Build number ((2195)).
    > >
    > > Event Type: Error
    > > Event Source: DCOM
    > > Event ID: 10010
    > > Description: The server {7A7FB085-6068-4898-8CCA-480A9187277C} did
    > > not
    > > register with DCOM within the required timeout.
    > >
    > >
    >
    >

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