Re: Norton IS 2005 Breaks Email

From: Ken Slovak - [MVP - Outlook] (kenslovak_at_mvps.org)
Date: 02/25/05 

Date: Fri, 25 Feb 2005 15:40:01 -0500

Disable email scanning for incoming/outgoing emails. That's what is breaking
things. Symantec doesn't follow the rules on how to do things and ends up
breaking your email connections. Only they can fix it but if they ever will
is another question. 

-- 
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003
Reminder Manager, Extended Reminders, Attachment Options
http://www.slovaktech.com/products.htm
"Jody" <Jody@discussions.microsoft.com> wrote in message 
news:4301F386-BBFD-4BDB-8D16-1359487F25E6@microsoft.com...
> Norton Internet Security 2005 is installed on a newly rebuilt W2k SP4
> workstation where the drive was wiped before the re-build.  Standard 
> software
> ins installed, Office 2002, Photoshop etc.  No viruses or spyware present 
> as
> best I can tell.  This is a standard configuration I have personally run
> without issue which includes NIS 2005.
>
> Norton in generating the below mentioned error message that ends up 
> breaking
> email communications in Outlook (ISP is CableOne - they point to Norton) 
> I
> have uninstalled and re-installed the application several times and 
> carefully
> went over all settings, rules etc.  When NIS is completely disabled or
> uninstalled this problem goes away.
>
> I have seen this error well documented on private geek message boards,
> nothing on Symantec or Microsoft.  I am not able to find a fix only 
> comments
> about there being some service or process conflict.
>
> I have used msconfig to try to narrow it down with intermittent results.
> Just when I think I found the offending service, I return to normal start 
> up
> settings with the perceived offending service stopped or removed from the
> registry RUN keys and the problem returns.  I was looking at qttask.exe
> (QuickTime) and the nVidia driver.  But after uninstalling those items
> completely I still had the problem.
>
> So here is what happens:
>
> I test email send / receive and it works.  Then I run a tracert.  At about
> 16 hops, sometimes earlier, the CPU spikes to about 80% Usage and the 
> error
> is generated. This error appears to ALWAYS be associated with a CPU Usage
> spike. This is documented on the boards and I can consistently repeat 
> this.
> After the error, mail breaks and the main NIS ccApp.exe process ends.  You
> have to re-boot to reload NIS.
>
> Tracert is not the only thing that generates this error, it does happens 
> in
> Outlook, the original symptom.  I just used tracert to force it to observe
> the CPU and see if it was consistently repeatable, which it is.
>
> ERRORS:
>
> Microsoft Visual C++ Runtime Library:
> --------------------------------------------------------------------------
> Runtime Error!
>
> Program C:\Program Files\Common Files\Symantec Shared\ccApp.exe
>
> This application has requested the Runtime to terminate it in an unusual 
> way.
> Please contact the application's support team for more information.
> --------------------------------------------------------------------------
>
> I do occasionally get the following error but have not yet isolated what
> generates it or if it is related.
>
> Program Error:
> --------------------------------------------------------------------------
> CCAPP.exe has generated errors and will be closed by Windows.
> You will need to restart the program,
>
> An error log is being created.
> --------------------------------------------------------------------------
> This error does not seem to break anything.  I have not been able to find 
> an
> error log. and these are the only Events I have encountered but can not
> connect them directly There are NO roaming profiles configured.  This is a
> single machine environment.
>
> Event Type:       Error
> Event Source:    Userenv
> Event ID:           1000
> Description:      Windows cannot unload your registry file.  If you have a
> roaming profile, your settings are not replicated. Contact your
> administrator.
> DETAIL - Access is denied. , Build number ((2195)).
>
> Event Type:       Error
> Event Source:    DCOM
> Event ID:           10010
> Description:       The server {7A7FB085-6068-4898-8CCA-480A9187277C} did 
> not
> register with DCOM within the required timeout.
>
>

Relevant Pages