Norton IS 2005 Breaks Email

From: Jody (Jody_at_discussions.microsoft.com)
Date: 02/25/05 

Date: Fri, 25 Feb 2005 10:11:02 -0800

Norton Internet Security 2005 is installed on a newly rebuilt W2k SP4
workstation where the drive was wiped before the re-build. Standard software
ins installed, Office 2002, Photoshop etc. No viruses or spyware present as
best I can tell. This is a standard configuration I have personally run
without issue which includes NIS 2005.
 
Norton in generating the below mentioned error message that ends up breaking
email communications in Outlook (ISP is CableOne - they point to Norton) I
have uninstalled and re-installed the application several times and carefully
went over all settings, rules etc. When NIS is completely disabled or
uninstalled this problem goes away.
 
I have seen this error well documented on private geek message boards,
nothing on Symantec or Microsoft. I am not able to find a fix only comments
about there being some service or process conflict.
 
I have used msconfig to try to narrow it down with intermittent results.
Just when I think I found the offending service, I return to normal start up
settings with the perceived offending service stopped or removed from the
registry RUN keys and the problem returns. I was looking at qttask.exe
(QuickTime) and the nVidia driver. But after uninstalling those items
completely I still had the problem.
 
So here is what happens:
 
I test email send / receive and it works. Then I run a tracert. At about
16 hops, sometimes earlier, the CPU spikes to about 80% Usage and the error
is generated. This error appears to ALWAYS be associated with a CPU Usage
spike. This is documented on the boards and I can consistently repeat this.
After the error, mail breaks and the main NIS ccApp.exe process ends. You
have to re-boot to reload NIS.
 
Tracert is not the only thing that generates this error, it does happens in
Outlook, the original symptom. I just used tracert to force it to observe
the CPU and see if it was consistently repeatable, which it is.
 
ERRORS:
 
Microsoft Visual C++ Runtime Library:
--------------------------------------------------------------------------
Runtime Error!
 
Program C:\Program Files\Common Files\Symantec Shared\ccApp.exe
 
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.
--------------------------------------------------------------------------
 
I do occasionally get the following error but have not yet isolated what
generates it or if it is related.
 
Program Error:
--------------------------------------------------------------------------
CCAPP.exe has generated errors and will be closed by Windows.
You will need to restart the program,
 
An error log is being created.
--------------------------------------------------------------------------
This error does not seem to break anything. I have not been able to find an
error log. and these are the only Events I have encountered but can not
connect them directly There are NO roaming profiles configured. This is a
single machine environment.
 
Event Type: Error
Event Source: Userenv
Event ID: 1000
Description: Windows cannot unload your registry file. If you have a
roaming profile, your settings are not replicated. Contact your
administrator.
DETAIL - Access is denied. , Build number ((2195)).

Event Type: Error
Event Source: DCOM
Event ID: 10010
Description: The server {7A7FB085-6068-4898-8CCA-480A9187277C} did not
register with DCOM within the required timeout.

Relevant Pages

  • Norton IS 2005 ccApp.exe breaks email
    ... Norton Internet Security 2005 is installed on a newly rebuilt W2k SP4 ... Standard software ... without issue which includes NIS 2005. ... This error appears to ALWAYS be associated with a CPU Usage ...
    (microsoft.public.win2000.security)
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  • Re: OE6 does not connect with pop3 server
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  • Re: Suspicous Updates
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